Experienced Licensed Customer Service Representative – Collector Car Insurance Policy Support

Join the team at arenaflex, where passion meets protection! We are looking for Experienced Licensed Customer Service Representatives (CSR) to join our underwriting department in the Customer Care Center. As a key member of our team, you will be the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect you to provide the best possible customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. This role can be done in-office, hybrid, or fully virtual from anywhere in the continental US. Our office is located in Cherry Hill, NJ.

About arenaflex

arenaflex has been specializing in collector car insurance policies since 1976. An industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. As part of NSM Insurance Group, arenaflex collaborates with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Key Responsibilities

As an Experienced Licensed Customer Service Representative, you will:

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls as needed
• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications

Responsibilities

* Delight our customers with superior customer service

• Service existing customers with endorsements, payments, policy changes, etc. including those that require underwriting authority
• Cancel and Non-renew policies according to procedures
• Complete necessary documentation quickly and efficiently
• Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones 100% of the time
• Conduct risk analysis and evaluate underwriting quality of applicants
• Evaluate application factors/details to appropriately match premium to underwriting risk
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Qualifications

Required Qualifications

* High school diploma or equivalent

• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

* Associate or bachelor's degree

• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Company Culture

As a member of our team, you will enjoy a dynamic and supportive work environment that fosters growth and development. Our office is located in Cherry Hill, NJ, and we offer flexible work arrangements, including in-office, hybrid, and fully virtual options. We prioritize work-life balance and offer a range of benefits to support your well-being.

Compensation and Benefits

* $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)

• Health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program

Weekly Schedule

* 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our team is passionate about learning and continuous improvement, and we encourage our members to pursue their interests and develop new skills.

How to Apply

If you are a motivated and customer-focused individual with a passion for collector car insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job