Experienced Customer Marketing Manager – Global Growth Platform

At arenaflex, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. We're a diverse, remote-first team that empowers our members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. As a key member of our Customer Marketing team, you will play a crucial role in executing programs that drive customer engagement, retention, and expansion. Reporting to the Director of Customer Marketing, this role will focus on building and executing customer-facing campaigns, communications, and content that support customer success at every stage of the journey. ### About the Role We're looking for a strategic and hands-on Customer Marketing Manager to join our team. This role is perfect for a customer-centric marketer who thrives in developing scalable campaigns and content that enhance the customer experience. In this role, you will: - Support Customer Engagement Programs: Build and manage initiatives like Customer Advisory Board, customer roundtables, and customer-exclusive events to strengthen relationships and drive deeper product usage. - Gather and Leverage Customer Insights: Partner with the Customer Advocacy Manager to identify engaged customers, gather qualitative feedback, and surface success stories that inform marketing strategies. - Enhance Self-Service and Educational Resources: Partner with Content, Product, and Customer Success teams to ensure customers have access to the right guides, videos, and knowledge base materials. - Shape Customer Communications and Content Strategy: Partner with Lifecycle on customer-facing newsletters, product updates, and educational resources to ensure customers stay informed and engaged. - Influence Lifecycle Marketing Campaigns: Collaborate cross-functionally with Lifecycle, Customer Success, and Demand Gen teams to design and implement campaigns that drive onboarding, adoption, retention, and expansion. - Measure and Report Impact: Track engagement and retention metrics, ensuring customer marketing initiatives align with business objectives and deliver measurable value. ### What We're Looking For - Experience: 3+ years in customer marketing, lifecycle marketing, or customer engagement in a SaaS or technology company. - Skills: - Strong writing and content creation abilities - Experience with customer communications and engagement campaigns - Familiarity with marketing automation tools (e.g., Marketo, HubSpot) - Collaboration: Ability to work cross-functionally with Marketing, Customer Success, and Product teams to drive alignment and execution. - Communication: Excellent written and verbal communication skills, with a deep understanding of how to craft messages that resonate with customers. - Education: Bachelor’s degree in Marketing, Communications, Business, or a related field. ### What We Offer - Competitive compensation and benefits package - Opportunity to work with a diverse, remote-first team - Flexible work environment - Professional development and growth opportunities - Access to cutting-edge technology and tools - Collaborative and dynamic work environment ### Work Environment and Company Culture At arenaflex, we value diversity, equity, and inclusion. We're committed to building and maintaining a culture that celebrates authenticity and promotes equal opportunities for all. Our team is passionate about creating a workplace that is inclusive, respectful, and supportive of all employees. ### Compensation and Benefits The annual gross base salary range for this position is $77,600 - $96,000 plus variable compensation. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. ### How to Apply If you're a motivated and customer-centric marketer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply To This Job Apply for this job