Experienced Customer Success Manager – Solar Industry Operations & Maintenance

At arenaflex, we're revolutionizing the solar energy industry with cutting-edge software solutions that enable solar asset management and operations & maintenance to scale. As a fast-growing, venture-backed climate tech startup, we're committed to making a significant impact through our work and advancing the renewable energy economy. We're now seeking an experienced Customer Success Manager to join our team and drive the implementation, adoption, and expansion of our industry-leading solutions in the solar industry.

About arenaflex

arenaflex is a pioneering company in the solar energy industry, dedicated to making solar asset management and operations & maintenance dramatically simpler through better data, automation, and the integration of robotics. Our mission is to empower the solar industry to scale by providing innovative software solutions that enable solar operations & maintenance teams to work more efficiently and effectively. With a dedicated and passionate team, we're committed to having a significant impact on the renewable energy economy.

Job Summary

As a Customer Success Manager at arenaflex, you will be responsible for driving the implementation, adoption, and expansion of our industry-leading solutions in the solar industry. You will manage a portfolio of enterprise accounts, ensuring their successful use of arenaflex's solutions, and cultivate and strengthen relationships with our customers in the solar PV industry. You will also contribute to our growth by implementing effective retention strategies and identifying upsell and expansion opportunities.

Key Responsibilities

* Manage a portfolio of enterprise accounts, ensuring their successful use of arenaflex's solutions

• Contribute to our growth by implementing effective retention strategies and identifying upsell and expansion opportunities
• Work cross-functionally, particularly with the technical Project Manager, to design successful implementation plans and push the pace of value delivery
• Provide subject matter expertise to customers on solar operations & maintenance activities
• Contribute your experience with customers and solar O&M to product, engineering, and operations roadmaps as well as marketing campaigns
• Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities
• Travel to customer offices and solar sites around 20% of the time

Customer Interaction, Communication, and Problem-Solving Skills

* Take responsibility for all stages of the customer lifecycle, including managing a successful implementation, driving adoption of robotics inspections analytics and advanced use cases, and securing renewals

• Exhibit superb communication skills, demonstrating the ability to communicate effectively with a wide range of stakeholders in various scenarios, including executive audiences and operations & maintenance field personnel
• Take a consultative style approach to educating customers on the benefits of their subscriptions
• Utilize commercial negotiation, consultative-style discovery, and product discovery methodologies to resolve issues effectively
• Conduct in-field and remote product discovery with customers
• Leverage various data sources to drive outcomes for relevant customers, demonstrating proficiency in quantitative and qualitative data analysis
• Use insights gained to understand utilization, product adoption, customer satisfaction, and retention and expansion metrics
• Collaborate heavily with Product, Engineering, and Operations teams, serving as the "voice of the customer" to ensure their needs are adequately met
• Collaborate heavily with the Project Manager to define success criteria for the customer and to monitor progress across customer accounts
• Work closely with the Customer Success team to use a data-backed approach in understanding larger product or service needs, influencing roadmaps, and shaping procedures

What You Will Bring

* 3-5 years of experience in the solar industry, with expertise in solar operations and maintenance

• Strong analytical thinking and demonstrated quantitative experience
• Independently building relationships with high-value customers
• Business development, commercial negotiation, ideally with SaaS solutions
• Conducting discovery conversations with a wide range of customer stakeholders, including c-suite executives and field personnel
• Managing >5 enterprise customers simultaneously
• Experience with DAS/SCADA platforms preferred
• Proficiency in creating compelling PowerPoint presentations
• Fluency in languages beyond English is a plus, although not required

Benefits

* Remote-first working model (free to work anywhere in the lower 48 states unless otherwise noted for role)

• Competitive compensation including equity package
• Paid travel for in-person off-sites and team get-togethers (quarterly)
• Medical, dental, vision, life, and short-term disability insurance
• Unlimited paid time off (that we encourage you to use!)
• 401(k) with multiple low-fee options
• Desk budget
• Monthly Lunch & Learns plus plenty of DoorDash credit
• Amazing team members that tend to love memes, pets, solar, and being active

Our Values

* Be Ready to Ride: Raptors are fiercely collaborative and driven by a shared vision: audacious impact. We go the extra mile. We don't shy away from hard work; we embrace it. Be ready for any opportunity that comes your way, and seize it! We do the needful for each other and our customers, no matter what.

• Show, Don't Tell: Raptors utilize data as our bedrock and build from first principles. We challenge the status quo by continuing to test, learn, and iterate. Because of this, we default to action over agonizing. We love new ideas and encourage every Raptor to showcase their data-backed hypothesis.
• Build Something Customers Need: We relentlessly build what matters most — game-changing products that deliver high-impact value to our customers. We’re built for action. We take customer needs (which implies they can’t live without) and translate them into solutions that accelerate their success. When our customers scale, arenaflex scales.
• Be Resourceful: Raptors actively break down barriers, unlock creative problem-solving, and thrive in the fast lane. While we plan for the long-term, arenaflex works on the hours and days timescale. Utilizing an “explore every option” mindset to solve problems is part of our DNA and maintains our startup edge in a rapidly changing world. We choose to be efficient and resourceful, which enables out-of-the-box thinking.
• Be Direct, Be Kind: Raptors value the single source of truth both in our product and our day-to-day work. We default to giving explanations for changes and to sharing knowledge in public forums. Choosing to speak up while being mindful of people with a different background than you, is valued and appreciated. Do what is right for the customers and for each other. Mistakes happen; we are all learning together.
• Appreciate the Planet: Raptors embrace our role as pioneers in the solar revolution. Our passion extends beyond modules and megawatts. We are working to protect the world for now and for future generations. We crave sunshine, and prioritize being active adventurers of the planet because we know there is no Planet B.

What's Next?

If you're excited about this role and the future of solar, we encourage you to apply! Check out our Series C funding announcement to learn more about our growth and vision. Apply for this job