Job Title: Customer Support Specialist – Remote Opportunity with arenaflex
Job Description:
Join arenaflex, a leading provider of subsidy management software-as-a-service (SaaS) solutions, in revolutionizing the childcare industry. At arenaflex, we envision a world where all families, regardless of their income level, have access to high-quality child care. Our cutting-edge SaaS solutions empower state agencies, Head Start programs, and child care providers to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. With hundreds of agencies in the publicly funded child care sector relying on our applications, we're committed to delivering exceptional support to our clients.
About the Role:
As a Customer Support Specialist with arenaflex, you'll be the face of our company, providing top-notch, first-line client service and technical support via telephone, email, chat, and personal interaction. We're seeking enthusiastic and customer-focused individuals who are passionate about making a difference in the lives of families and children. This role requires strong attention to detail, excellent communication skills, and a willingness to learn and grow with our team.
Responsibilities and Duties:
* Answering telephone calls, emails, and chats in a fast-paced call center environment
- Accurately documenting and processing customer claims in our systems
- Following all required scripts, policies, and procedures
- Complying with requirements surrounding confidential information and personal information
- Appropriately escalating customer issues to management
- Utilizing our knowledge base and training to answer customer questions accurately
- Answering telephone calls promptly and in a polite and professional manner
- Training end-users on how to use our software products and systems
- Helping meet customer Service Level Agreements (SLAs)
- Attending meetings and training, and reviewing all new training material to stay up to date on changes
- Ensuring first call resolution through problem-solving and effective call handling
- Occasional travel may be required (for conferences or to visit customer sites)
- Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients
- This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions
Who We're Looking For:
* Bilingual, including written and verbal communication is preferred
- Experience working in a support center, preferably SaaS
- Experience within the childcare industry, preferable experience within a subsidized childcare program
- Experience with arenaflex software is a huge plus!
- Strong interpersonal, writing, and verbal communications skills are essential
- Excellent troubleshooting skills are vital
- Teamwork is necessary
- Education and experience in customer handling skills are highly desirable
- Experience with CRMs
- Experience with Microsoft Word, Outlook, and Excel is required
- Three or more years of on-the-job technical writing, training, or education experience is preferred
- The ability to travel locally/nationally for up to a week at a time is required
What We Offer:
* The ability to work from anywhere in the United States
- Starting pay $20/hr, depending on experience
- Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
- 401(k) retirement plan, with company match
- Paid company holidays and generous PTO
- Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families.
arenaflex's Commitment to Diversity and Equal Opportunity:
We actively embrace diversity and equal opportunity in a meaningful way. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
How to Apply:
If you're passionate about making a difference in the lives of families and children, and you're looking for a challenging and rewarding role, please apply to join our team at arenaflex. We can't wait to hear from you!
Apply Now:
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Note:
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire. Apply for this job