Experienced Healthcare Customer Service Representative – Virtual Team Environment

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered solutions that help the world's top brands streamline their operations and achieve their goals. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, our global presence and local expertise enable us to make a positive impact on our communities, clients, and the environment.

Benefits of Joining the arenaflex Family

When you join arenaflex, you'll become part of a dynamic and supportive team that values your growth and well-being. Some of the benefits you can expect include:

• Paid Training: We invest in your development and provide comprehensive training to help you excel in your role.
• Competitive Wages: You'll receive a competitive hourly rate of $14.75, with opportunities for growth and advancement.
• Full Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), and more.
• Paid Time Off: Take breaks and recharge with our generous paid time off policy.
• Employee Wellness and Engagement Programs: We prioritize your physical and mental well-being with our employee wellness and engagement programs.

About arenaflex and You

At arenaflex, we believe in a balanced approach that combines high-tech and high-touch solutions with deep industry expertise. Our goal is to make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a key contributor to our team, you'll have the opportunity to interact with people from diverse backgrounds and experiences, making every day unique and engaging.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and rose to the top of the company. At arenaflex, the sky is the limit, and we encourage our employees to reach for their dreams.

Responsibilities

As a Healthcare Customer Service Representative, you'll be responsible for:

• Fielding Customer Inquiries: Connect with customers via phone, email, chat, and social media to resolve their questions, issues, and concerns.
• Calmly Resolving Issues: Attempt to resolve and de-escalate any issues that may arise.
• Escalating Interactions: Escalate interactions when necessary and appropriate.
• Responding to Requests: Respond to requests for assistance and/or possible processing payments.
• Tracking Call Information: Track all call-related information for auditing and reporting purposes.
• Providing Feedback: Provide feedback on call issues.
• Upselling: Upsell if required.

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Ability to Work Remotely: Ability to work in a virtual team environment.
• Customer Service Experience: 6 months of customer service experience preferred.
• Age: Over 18 years of age.
• Typing Speed: Ability to type 25 wpm.
• Education: High School Graduate or GED.
• Computer Skills: Comfort with desktop computer systems and ability to navigate Windows operating systems.
• Communication Skills: Proven oral and written communication skills.
• Problem-Solving Skills: Logical problem-solving skills.
• Organization Skills: Ability to prioritize tasks and manage your time effectively.

Work from Home Requirements

To ensure a seamless work-from-home experience, you'll need:

• Internet Connection: A minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS.
• ISP Requirements: Your ISP must have no packet loss and a ping under 30MS.
• Proof of Internet Speed: Proof of internet speed required.
• Clean and Quiet Workspace: A clean and quiet workspace is essential for productivity.

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We prioritize your well-being and provide a workplace that's conducive to happiness and a healthy work-life balance.

Teleperformance is an Equal Opportunity Employer

We're an equal opportunity employer, and we welcome applications from diverse candidates.

How to Apply

To be considered for this role, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view Job Type: Full-time Pay: $14.75 per hour Expected Hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Location:

• Tennessee (Required)

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