Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service to our valued policyholders. As an experienced Insurance Customer Service Representative, you'll play a vital role in handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you're passionate about delivering top-notch service, have a knack for insurance, and enjoy working from home, we'd love to hear from you.

About arenaflex

arenaflex is a leading provider of insurance services, committed to helping our policyholders navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our policyholders and provide them with the best possible experience. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling a high volume of customer inquiries and resolving issues in a timely and professional manner. You'll work closely with our policyholders to understand their needs, provide personalized solutions, and ensure that they have the right coverage to protect their assets. This is a fantastic opportunity to join a dynamic team, work from home, and make a real difference in the lives of our policyholders.

Key Responsibilities

* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone

• Provide policyholders with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We're Looking For

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong problem-solving and analytical skills
• Proficiency in EPIC and other insurance software systems
• Ability to work from home and maintain a dedicated workspace

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team

• Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

* arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences

• We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply
• Our investment in Diversity, Equity, and Inclusion is a key part of our company culture, and we're committed to creating a workplace where everyone feels valued and supported

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. Apply Now! Don't miss out on this fantastic opportunity to join our team and make a real difference in the lives of our policyholders. Apply today and take the first step towards a rewarding career with arenaflex! Apply for this job