Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading innovator in mobile and online banking technology. We're seeking a talented Junior Tech Support Specialist to join our 24/7 live-chat team, where you'll play a critical role in providing top-notch support to our clients and their end-users.

About arenaflex

arenaflex is a trailblazer in the mobile and online banking technology space, dedicated to empowering financial institutions to deliver seamless, secure, and user-friendly experiences to their customers. Our cutting-edge solutions have revolutionized the way people bank, and we're committed to staying at the forefront of innovation. As a member of our team, you'll be part of a vibrant community of experts who share a passion for technology, customer satisfaction, and collaboration.

Job Summary

As a Junior Tech Support Specialist, you'll be responsible for providing exceptional technical support to our clients and their end-users through our 24/7 live-chat service. You'll work closely with our technical team, software technicians, and developers to troubleshoot and resolve complex technical issues, ensuring that our clients' mobile and online banking solutions are always running smoothly. This is an entry-level position, and we're looking for a motivated and enthusiastic individual who is eager to learn and grow with our team.

Working Hours and Schedule

Our 24/7 live-chat team operates on a 2-shift schedule, with two teams working in rotation:

• Team 1: 9 pm - 9 am CST (Monday to Friday)
• Team 2: 9 am - 9 pm CST (Monday to Friday)

You'll be required to work a rotating schedule, ensuring that our clients receive uninterrupted support 24/7.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid grasp of our mobile and online banking products, including their features, functionality, and technical requirements.
• Coordinating with technical teams: You'll work closely with our software technicians, technical support, and developers to troubleshoot and resolve complex technical issues.
• Examining technical logs: You'll analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects.
• Handling technical processes: You'll be able to explain technical processes to less-technical individuals, ensuring that our clients and their end-users receive clear and concise support.
• Troubleshooting and resolving issues: You'll use your problem-solving skills to identify and resolve technical issues, ensuring that our clients' mobile and online banking solutions are always running smoothly.

Requirements

To succeed in this role, you'll need to possess the following essential qualifications:

• Excellent written and spoken English: You'll need to communicate effectively with our clients and their end-users, both in writing and verbally.
• Ability to establish good working relationships: You'll need to build strong relationships with our clients and their end-users, ensuring that they receive exceptional support and service.
• Solid troubleshooting ability: You'll need to be able to identify and resolve technical issues quickly and efficiently.
• Ability to learn technical skills quickly: You'll need to be able to learn new technical skills and adapt to changing technologies and processes.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our products, including their features, functionality, and technical requirements.
• Coordination with developers: You'll need to work closely with our developers to investigate and diagnose issues.
• Ability to manage a dynamic workload: You'll need to be able to manage multiple tasks and priorities, ensuring that our clients receive uninterrupted support.

As Plus

While not essential, the following qualifications would be a huge asset in this role:

• Experience in banking live-chat: You'll have a solid understanding of the banking industry and the technical requirements of live-chat support.
• Experience in technical support: You'll have a proven track record of providing exceptional technical support to clients and their end-users.
• Experience with Dialogflow: You'll have experience with Dialogflow, a popular platform for building conversational interfaces.
• Experience with various mobile phone platforms: You'll have experience with iOS and Android, as well as other mobile phone platforms.
• Project management experience: You'll have experience managing projects and prioritizing tasks to ensure successful outcomes.
• Working directly with US-based customers: You'll have experience working with US-based customers, including understanding their technical requirements and preferences.
• Knowledge of US banking systems: You'll have a solid understanding of US banking systems, including their technical requirements and regulations.

Our Benefits

As a member of our team, you'll enjoy the following benefits:

• Fully remote work: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.
• Long-term employment: We're committed to providing long-term employment opportunities for our team members, ensuring that you can build a stable and secure career with arenaflex.
• Competitive salary: You'll receive a competitive salary that reflects your skills, experience, and qualifications.
• Community of practice: You'll be part of a vibrant community of experts who share a passion for technology, customer satisfaction, and collaboration.
• Regular knowledge sharing: You'll have the opportunity to share your knowledge and expertise with your colleagues, ensuring that everyone stays up-to-date with the latest technologies and best practices.
• Internet compensation: You'll receive a monthly internet compensation of $50, ensuring that you have a stable and reliable internet connection.
• Friendly and easy-going international team: You'll be part of a diverse and inclusive team that values collaboration, creativity, and innovation.

How to Apply

If you're a motivated and enthusiastic individual who is eager to join our team, please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job