Experienced Lead Data Analyst, Customer Experience – End-to-End Data Solutions and Predictive Modelling

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Lead Data Analyst, Customer Experience, you'll play a critical role in driving business growth and improvement by leveraging data science and analytics to inform strategic decisions. If you're a seasoned data professional with a passion for driving business outcomes, we want to hear from you!

About arenaflex

arenaflex is a global leader in Pest Control and other services, serving consumer and business customers across multiple industries. With a legacy of excellence and a commitment to protecting people, enhancing lives, and preserving the planet, we're proud to be a trusted partner to many of the world's leading brands. Our team is dedicated to delivering innovative solutions that drive business success and customer satisfaction.

Job Summary

As a Lead Data Analyst, Customer Experience, you'll be responsible for leading the development and maintenance of end-to-end customer experience data solutions, including analytical reporting, business trends, and correlations, as well as predictive modelling to inform business initiatives. You'll work closely with data architecture teams to ensure data quality and governance across shared systems and applications. Your expertise will help drive business growth, improve efficiency, and enhance the overall customer experience.

Key Performance Indicators

* Quality measure of data science solutions

• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To succeed in this role, you'll need to perform the following essential duties and responsibilities:

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders, and other department heads
• Conceive of, develop, plan, and prioritize data projects in partnership with CX leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes, and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around "the art of the possible using data science," explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up-to-date skills and knowledge

Required Experience

* Seven (7) years of relevant experience in data science or related analytical field

• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc.
• Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc.

Required Leadership Traits and Characteristics

* Strong project management, collaboration, and communication skills

• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Able to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Formal Education, Qualifications, or Training

* Master's Degree in Computational Mathematics, Statistics, or related field

• Certified specialist in predictive analytics or other data science-related certifications

Why Choose arenaflex?

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Total Rewards Program

Our Total Rewards Program includes:

• Professional and Personal Growth

+ Multiple avenues to grow your career + Training and development programs available + Tuition Reimbursement benefits (for FT Colleagues)

• Health and Wellness

+ Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more + Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Savings and Retirement

+ 401(k) retirement plan with company-matching contributions

• Work-Life Balance

+ Vacation days & sick days + Company-paid holidays & floating holidays + A company mindset that prioritizes health, safety, and flexibility

Apply Now

If you're a seasoned data professional with a passion for driving business outcomes, we want to hear from you! Apply now to join our team and be part of a global leader in Pest Control and other services. Apply Job! Apply for this job