Experienced Customer Service Representative - Healthcare

Join arenaflex, a global technology and services leader, and become a part of a team that powers the brands of the future. As a Customer Service Representative in our Healthcare division, you will have the opportunity to work from home and provide exceptional customer service to our clients while navigating the complexities of the healthcare industry.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to transform the way companies connect, interact, and grow across the world and into the future.

About the Role

As a Customer Service Representative in our Healthcare division, you will be responsible for providing exceptional customer service to our clients while navigating the complexities of the healthcare industry. You will work from home and interact with customers via inbound/outbound calls and/or via the web. Your primary responsibilities will include:

• Providing inbound customer support and resolving technical issues related to healthcare services and products
• Assisting customers with correcting or adjusting healthcare-related concerns
• Assessing all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
• Being patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member
• Being efficient in navigating multiple systems and delivering expert customer experiences with a smile

Your Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Passion for helping others and strong customer service orientation
• Minimum 6 months customer service experience
• Verifiable High School diploma or GED
• Basic computer navigation skills and PC knowledge
• Proficiency in fast-paced, multi-tasking environment
• Must reside in the United States or have a valid U.S. address for residence

What's in it for You

As a Customer Service Representative in our Healthcare division, you will have the opportunity to work from home and enjoy a range of benefits, including:

• Starting wage of $15.00 per hour
• Paid training and performance-based incentives
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

arenaflex is committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within!

Work Environment and Company Culture

arenaflex is a global technology and services leader that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our company culture is built on the following core values:

• We champion our people
• We power the brands of the future
• We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale
• We integrate strategy & design with data & analytics, enterprise technology, and digital operations

How to Apply

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

Mission

Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Apply for this job