Experienced Customer Service & Sales Representative – Industrial Supply Industry

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing exceptional customer service and top-notch products to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our high standards of customer satisfaction and relationship-building.

About arenaflex

arenaflex has been a trusted name in the industrial supply industry for over four decades, providing a wide range of products and services to our clients. Our commitment to customer satisfaction, quality products, and exceptional service has earned us a reputation as a leader in our industry. We're proud of our family-owned heritage and our dedication to building strong relationships with our clients, vendors, and employees.

Job Description

As an Experienced Customer Service & Sales Representative at arenaflex, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. You'll be responsible for managing high-volume calls and emails, processing invoices, delivering customer invoices, receiving payments, and running credit card transactions. You'll also be responsible for communicating with vendors to confirm price and availability, processing orders, and keeping track of backorders and past-due invoices.

Main Job Duties:

* Manage and assign emails to ensure timely and efficient response to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into ERP and eCommerce websites to ensure seamless order fulfillment
• Manage high-volume phone calls from customers and vendors, providing exceptional customer service and support
• Provide verbal and email quotes to customers, ensuring accurate and timely responses
• Communicate with vendors to confirm price and availability, ensuring seamless order fulfillment
• Process orders with vendors and confirm order acknowledgments to ensure timely delivery
• Keep track of backorders and follow up with vendors and customers to confirm ship dates
• Prepare and reconcile monthly payments to vendors, ensuring accurate and timely payments
• Keep track of past-due invoices and follow up with customers to ensure timely payment

Skills and Qualifications:

* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors

• Highly detail-oriented, with the ability to manage multiple tasks and prioritize responsibilities
• Proactive work ethic and communication, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to manage multiple projects and deadlines
• Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation, with a high level of integrity and discretion
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility

Requirements:

* E-commerce/Support & Sales experience: 3 years (Required)

• A reliable and fast internet connection is required for this position, with the ability to work from home and maintain a high level of productivity

Benefits and Compensation:

* Competitive hourly rate: $22 - $24 per hour

• Two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses
• Comprehensive health insurance package, including medical, dental, and vision coverage
• 401(k) matching program, with a generous company match
• Paid time off, including vacation, sick leave, and personal days
• Parental leave, with a generous paid leave policy
• Work from home, with the ability to maintain a high level of productivity and flexibility
• Equipment provided, including a computer, phone, and other necessary tools

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, with opportunities for advancement and professional development

• We offer regular training and development programs, including workshops, webinars, and conferences
• We encourage our employees to take ownership of their learning and development, with a generous budget for professional development and education
• We foster a culture of innovation and creativity, with opportunities for employees to contribute to new projects and initiatives

Work Environment and Company Culture:

* arenaflex is a family-owned company, with a strong commitment to our employees and our community

• We value diversity, equity, and inclusion, with a zero-tolerance policy for harassment and discrimination
• We prioritize work-life balance, with flexible scheduling and a generous paid time off policy
• We encourage open communication and feedback, with regular town hall meetings and anonymous feedback channels
• We celebrate our employees' achievements and milestones, with regular recognition and rewards programs

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job