Experienced Customer Success Manager – Strategic Account Growth and Retention

At arenaflex, we believe that delivering extraordinary value to our customers is the key to our long-term profitability. As a Customer Success Manager, you will play a vital role in driving the retention and growth of customer relationships, starting with the implementation process and continuing through customer education and long-term support. If you are a goal-oriented, organized, and self-motivated individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower organizations to achieve world-class execution on their most important initiatives. Our team is dedicated to building solutions that give leaders the cross-plan visibility they need to see what's working and where they need to pivot to grow their business faster and farther. We are innovators, strategizers, thinkers, builders, get-stuff-doners, learners, competitors, and pioneers. We are a group of Achievers who are passionate about results.

Our Values Drive Our Culture

At arenaflex, we believe in a culture that is driven by our values. An Achiever starts. We believe great things aren’t achieved by waiting around. An Achiever adapts. We thrive on change. An Achiever serves. We believe that success for our company and customers is not achieved alone. An Achiever delivers. We are committed to delivering results.

Responsibilities

As a Customer Success Manager at arenaflex, you will be responsible for managing all phases of all assigned customers throughout their life-cycle. Your key responsibilities will include:

• Managing the Customer Implementation process, including product training, the customer’s account configuration, and loading of plans
• Leading all customer interactions via phone, online, or on-site meetings
• Managing the arenaflex customer engagement model to drive excellent customer health
• Providing system support and triage defects
• Analyzing customer data to consistently deliver value to our customers
• Becoming a Subject Matter Expert (SME) on the arenaflex software, with a deep understanding of how it operates in the real world
• Securing renewals and identifying growth opportunities within each customer account
• Communicating customer ideas to the product team to drive future system enhancements
• Utilizing technology to understand customer behavior and deliver excellent service and support

Experience and Skills

To be successful in this role, you will need to have:

• 3-5 years of Customer Success or client-facing experience supporting a SaaS product (Custom Support experience a plus)
• Project Management experience (PMP a plus)
• 4-year degree in a related field of study
• Analytical and process-oriented mindset
• Strong empathy for customers
• Excellent communication skills (verbal and written)
• Ability to present, with ease, to large groups in person and through phone/Web meetings
• Basic knowledge of business processes and the desire to continue learning about business strategy and execution
• Ability to be an action-oriented team player with the desire to jump right in and start building strong relationships with customers
• Self-motivated individual with the ability to manage your own tasks and schedule effectively
• Adaptable individual with the ability to switch tasks quickly to address customer needs

Benefits

At arenaflex, we offer a comprehensive benefits package that includes:

• 100% work from home (in-person team collaboration days once in a quarter)
• Great hardware
• Competitive salary
• 15 vacation days (5 additional days at two years of service)
• Up to 36 paid holidays (13 standard, 2 floating, & 21 additional company holidays)
• Unlimited sick days (sick days do not count against PTO and include things like dentist visits and regular checkups – we want you to invest in staying healthy)
• 401K (with matching), Medical, Vision, Life, and Dental insurance
• Short- and long-term disability insurance
• Community events (team building, company parties, etc)

Why Join arenaflex?

arenaflex has been recognized as one of the best workplaces by Inc. Magazine and has been named one of the fastest-growing companies in the country by Inc. 5000. Our team is passionate about delivering results and making a difference in the lives of our customers. We are committed to creating a culture that is driven by our values and is dedicated to delivering extraordinary value to our customers.

Don't Take Our Word for It

* Inc. Best Workplaces 2024

• Inc. 5000 Fastest Growing Company 2024
• 4.5 Glassdoor Rating - 92% would recommend us to a friend
• 4.5 out of 5.0 rating on G2, 4.7 out of 5.0 rating on Capterra

Apply Now

If you are a motivated and results-driven individual who is passionate about delivering extraordinary value to our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role. Apply for this job