Senior Customer Success Manager – Strategic Account Growth and Optimization

Are you a seasoned customer success professional with a passion for driving growth and optimization in high-performing teams? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a cutting-edge AI-powered mobile marketing platform, as a Senior Customer Success Manager. At arenaflex, we're revolutionizing the way brands personalize consumer engagement, and we're looking for a talented individual to join our top-rated customer success team. As a Senior Customer Success Manager, you'll take ownership of relationships with our Strategic clients, leading their program strategy in a consultative and data-driven fashion. You'll run all facets of their acquisition and messaging program, owning the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle.

About arenaflex

arenaflex is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Our platform enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, we personalize content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, arenaflex partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

Why arenaflex needs you

As a Senior Customer Success Manager, you'll have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customers and be trusted to represent arenaflex at in-person meetings and functions, happy hours, and events. Your key responsibilities will include:

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account, including goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a "consultant" perspective in all customer interactions
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

About you

To succeed in this role, you'll need:

• 5+ years of CS or Account Management experience required (ideally at a marketing/software company)
• Strong understanding of growth and retention techniques and strategies
• Previously have worked closely with engineering and product teams to define requirement and implement solutions
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail-oriented and organized
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
• Interest in software and entrepreneurship

What we offer

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US-based applicants, the base salary range for this full-time position is $100,000 - $135,000 base + bonus/commission + equity + benefits.

arenaflex Company Values

At arenaflex, we live by our core values:

Default to Action

- Move swiftly and with purpose

Be One Unstoppable Team

- Rally as each other's champions

Champion the Customer

- Our success is defined by our customers' success

Act Like an Owner

- Take responsibility for arenaflex's success

Diversity, Equity, and Inclusion

arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.

How to apply

If you're ready to join a dynamic team and drive growth and optimization in high-performing teams, apply now to become a Senior Customer Success Manager at arenaflex. Apply for this job