Experienced Customer Experience Manager – Benefits Consulting and Service Delivery

At arenaflex, we're revolutionizing the employee benefits landscape by providing cutting-edge technology and services that cater to the unique needs of growing companies. As a Customer Experience Manager, you'll play a pivotal role in driving customer satisfaction and retention by delivering exceptional service experiences for our valued clients. If you're passionate about benefits consulting, relationship building, and driving business growth, we invite you to join our dynamic team and help shape the future of employee benefits.

About arenaflex

arenaflex is an innovative employee benefits broker and platform that empowers companies to create a healthier workplace. Our mission is to connect disparate systems across the benefits supply chain, delivering a seamless experience for employees, employers, and partners. With a strong focus on employee-centricity, we're building a benefits platform that sets a new standard for the industry. arenaflex was founded in May 2019 and is headquartered in Stamford, CT, with offices in New York, NY, and Denver, CO. As a remote-first company, we offer the flexibility and autonomy to work from anywhere, while still being part of a collaborative and dynamic team.

About the Role

As a Customer Experience Manager, you'll be responsible for leading and delivering exceptional service experiences for an assigned book of business. You'll serve as the primary service relationship owner for assigned customers, providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. Reporting to the Senior Benefits Consultant, you'll have the opportunity to work closely with senior team members to deliver exceptional consulting services and experiences to arenaflex's customers.

Key Responsibilities

* Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.

• Support execution of the annual customer account plan for all assigned customers.
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
• Lead customer open enrollment presentations.
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
• Stay updated on industry trends, best practices, and regulatory changes, and support education and enablement of customers regarding these developments.
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
• Maintain strong relationships with all customers, strategic partners, and internal arenaflex collaborators.

Requirements

* 3 years of benefit account management experience supporting a benefit consulting team.

• Bachelor's degree or equivalent experience.
• Life & Health Producer's License.
• Working knowledge of MS Excel, Word, and PowerPoint.

Nice to Have

* Experience working with today's leading HR/Benefits technology platforms.

• Experience in both large- and small-group benefits consulting.

Compensation and Benefits

We offer a competitive salary range for this position, from USD80,000 to USD90,000 + 10% bonus annually, commensurate with experience and qualifications. In addition to salary, we provide a comprehensive benefits package, including flexible PTO, health insurance, retirement plans, and the option to work in a remote environment.

Why Join arenaflex?

* Be part of a dynamic and innovative company that's revolutionizing the employee benefits landscape.

• Collaborate with a talented team of professionals who share your passion for benefits consulting and relationship building.
• Enjoy a flexible and autonomous work environment that allows you to work from anywhere.
• Develop your skills and expertise through ongoing training and professional development opportunities.
• Contribute to a company that's committed to making a positive impact on the lives of employees and employers.

How to Apply

If you're a motivated and experienced Customer Experience Manager looking for a new challenge, we invite you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected class.

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