Experienced Customer Care Associate – Group Orders at arenaflex

At arenaflex, we're revolutionizing the way companies feed their employees while making a positive impact on local communities. Our innovative food ordering platform not only provides a convenient meal solution for employees but also helps combat food insecurity through meal donations to local partners like Feeding America and City Harvest. With over 10 million meals donated to date, we're proud to be a force for good in the industry. As a Customer Care Associate – Group Orders at arenaflex, you'll play a vital role in ensuring the highest level of support for our Group Order clientele. You'll receive comprehensive training to become an expert on our order platform, restaurant dynamics, and customer support best practices. This specialized role requires a unique blend of technical knowledge, communication skills, and problem-solving abilities to oversee the flawless execution of daily Group Orders.

About arenaflex

arenaflex is a fast-paced, growing startup that's passionate about alleviating hunger and inspiring employees to connect their work to a larger purpose. We're committed to providing a supportive work environment that fosters collaboration, innovation, and growth. Our team is dedicated to making a positive impact on our community, and we're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good.

Key Responsibilities

As a Customer Care Associate – Group Orders at arenaflex, your primary responsibilities will include:

• Working directly with our restaurant partners to resolve real-time order-related issues
• Responding to customer emails and phone calls in a fast-paced, time-critical manner
• Ensuring that Group Order operations, procedures, and systems are adhered to
• Constructively handling or supervising order escalations and customer complaints
• Working with management and leadership to develop and improve methods and strategies to support rapid team and platform growth
• Being a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations

Required Skills & Experience

To succeed in this role, you'll need to possess the following skills and experience:

• Excellent phone skills – you feel comfortable and confident with on-the-phone work
• Empathy – you're able to identify with customer dilemmas and assist in a competent and compassionate manner
• Collaborative – you're excited to work with a close-knit team that strives to achieve common goals on a daily basis
• Assertive – you'll be entrusted to uphold arenaflex standards of service, and you must feel comfortable standing tall when communicating to both customers and restaurant partners
• Meticulous written and verbal communication skills – you're able to assess and respond succinctly, relevantly, and professionally to customer emails
• Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
• Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in customer support or a related field
• Familiarity with food ordering platforms or restaurant operations
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Experience with CRM software or other customer support tools

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to providing a supportive work environment that fosters growth and development. As a Customer Care Associate – Group Orders, you'll have opportunities to:

• Develop your technical skills through comprehensive training and ongoing support
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with a close-knit team to achieve common goals and drive innovation
• Participate in regular feedback and coaching sessions to help you reach your full potential
• Enjoy a competitive salary and benefits package, including equity, multiple health insurance options, and a wide range of benefits

Work Environment & Company Culture

arenaflex is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. Our team is passionate about making a positive impact on our community, and we're committed to providing a supportive work environment that fosters collaboration, innovation, and growth. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good.

Compensation & Benefits

arenaflex offers a competitive salary and benefits package, including:

• Base compensation range: $45k - $54k per year
• Equity
• Multiple health insurance options
• Wide range of benefits
• Opportunities for career growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply To This Job Apply for this job