Enterprise Customer Success Manager – Secure Access, Zero Trust

At arenaflex, we're driven by a clear mission: Secure Access, Zero Trust. Our team is committed to solving today's security challenges with technology that works and customers who trust us to protect their most critical assets. We're looking for an experienced Enterprise Customer Success Manager to join our team and help our largest customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources.

About arenaflex

arenaflex is a leading provider of Zero Trust Privileged Access Management (PAM) solutions. Our products and solutions are designed to reflect our commitment to security, transforming the way organizations manage privileged access across their critical infrastructure. With an industry-leading 98% customer retention rate, we've earned the trust of our customers and the respect of our peers.

Our Culture

At arenaflex, we're guided by a set of core values that define who we are as a company. We're a team that:

• Embraces the mission: We're passionate about securing access and protecting our customers' most critical assets.
• Pursues mastery: We strive for excellence in everything we do, from innovation to customer service.
• Wins together: We believe that collaboration and teamwork are essential to achieving our goals.

Job Summary

As an Enterprise Customer Success Manager at arenaflex, you'll be responsible for ensuring our largest customers are set up for success from the start. You'll act as the CEO of the current enterprise book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value our customers get from arenaflex. To achieve this, you'll need to deeply understand the problems our customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product's promise.

Key Responsibilities

* Act as an advisor and consultant to our customers, providing guidance on how to achieve their goals and objectives.

• Lead kickoff calls to determine customer requirements, goals, and define a deployment project plan to complete the rollout.
• Work directly with your technical counterpart to map customers' objectives to concrete steps in the rollout plan, and then ensure those steps are completed.
• Collaborate closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible.
• Drive product adoption across the entire organization by learning customers' goals and suggesting ways to help achieve them through process, product, and roadmap requests.
• Analyze customers' environment on a regular basis and provide recommendations to maximize the value of arenaflex.
• Be the voice of the customer to help improve their experience across Product, Support, and Engineering.
• Serve Fortune 500 and larger global enterprise accounts.
• Own the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal.
• Take ownership of the renewal for your assigned accounts.

Requirements

* 8+ years in an Account Management or Customer Success role for a product/service that is sold to cybersecurity technical teams.

• Consulting background is highly preferred.
• Preferred Tech savvy with knowledge of cloud and PAM space.
• Strong grounding in project management, including onboarding, implementation, and rollout.
• Sophisticated business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution.
• Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions.
• Demonstrated track record of managing challenging customers or situations leading to successful outcomes.
• Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife.
• Be humble, unafraid to ask for help, and never assume.
• Build Adoption & value framework for overall success with the customer.

Preferred Qualifications

* Experience working with cloud-based PAM solutions.

• Familiarity with cybersecurity and threat intelligence.
• Strong understanding of project management methodologies and tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Compensation and Benefits

* $170,000-190,000 + bonus + equity salary packages.

• Company-sponsored benefits, including:

+ Medical, dental, and vision insurance (free to employees and dependents). + 401K, HSA, FSA, short/long-term disability coverage, life insurance. + 6 weeks of combined accrued vacation + sick time. + Volunteer days + standard holidays. + 24 weeks paid parental leave for everyone + 1 month transition time back + childcare stipend for first year. + Generous monthly and annual stipend for internet + home office.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and challenging. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. If you're passionate about security, technology, and customer success, we'd love to hear from you. Apply for this job