Experienced Part-Time Remote Customer Support Specialist – arenaflex

As a highly skilled and customer-focused individual, we invite you to join arenaflex as a Part-Time Remote Customer Support Specialist. In this role, you will be the face of our company, providing top-notch support to our clients through various communication channels. If you have a passion for delivering exceptional customer experiences, are proficient in Microsoft Office, and have a background in healthcare, we encourage you to apply.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with cutting-edge technology and exceptional support services. We are committed to fostering a culture of excellence, innovation, and customer satisfaction. As a remote customer support specialist, you will be an integral part of our team, working closely with our clients to resolve their queries and concerns.

Job Summary

We are seeking a highly motivated and experienced customer support specialist to join our team on a part-time basis. As a remote customer support specialist, you will be responsible for providing exceptional support to our clients through various communication channels, including email, phone, and Zoho Desk. Your primary focus will be on resolving customer queries, updating account access, and providing training materials to new users.

Key Responsibilities

* Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.

• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

* At least 1 year of client-facing customer support experience

• Proficiency in Microsoft Office, including Excel
• Background in healthcare or healthcare terminology
• Excellent communication and multitasking skills

Preferred Qualifications

* Bachelor's degree

• Experience with Zoho Desk (Help Desk)

Skills and Competencies

* Strong customer service skills with a focus on resolving customer queries and concerns

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office, including Excel
• Background in healthcare or healthcare terminology
• Experience with Zoho Desk (Help Desk)

Career Growth Opportunities and Learning Benefits

As a remote customer support specialist at arenaflex, you will have the opportunity to grow your career and develop new skills. Our company is committed to providing ongoing training and development opportunities to help you succeed in your role. You will also have access to a range of benefits, including:

• Competitive hourly rate ($20-24/hour)
• Comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law
• Opportunity to work with a leading provider of innovative solutions in the healthcare industry
• Collaborative and dynamic work environment

Work Environment and Company Culture

As a remote customer support specialist at arenaflex, you will work in a fully remote environment, with the flexibility to work from anywhere. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction. We are committed to fostering a collaborative and dynamic work environment that encourages creativity, innovation, and growth.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job