Experienced Bilingual Digital Collections Specialist (Live Chat & Email) – Customer Engagement & Financial Recovery

At arenaflex, we're passionate about empowering individuals to live a more sustainable lifestyle while saving money using modern technology. Our mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.

About the Role:

We're seeking an experienced Bilingual Digital Collections Specialist to join our team. As a key member of our customer engagement and financial recovery team, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Key Responsibilities:

* Communicate with delinquent borrowers via different digital communication channels (live chat, email, etc.)

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with industry trends and best practices in credit and collections
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications:

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual in Spanish and English required

Preferred Qualifications:

* Experience working in a remote or virtual environment

• Familiarity with customer relationship management (CRM) software
• Knowledge of financial regulations and compliance
• Experience with live chat platforms (e.g. Zendesk, Freshdesk, etc.)
• Strong analytical and problem-solving skills

What We Offer:

* Competitive hourly rate of $18.00 per hour

• Opportunities for advancement and career growth
• Paid training and professional development
• Comprehensive benefits package, including:

+ 401(k) + Dental insurance + Health insurance + Life insurance + Paid sick time + Paid time off + Vision insurance

• Flexible work schedule with the option to work from home
• Collaborative and dynamic work environment

Work Environment:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is collaborative and dynamic, and we're committed to providing a supportive and inclusive work environment. You'll have access to ongoing training and professional development opportunities to enhance your skills and knowledge.

How to Apply:

If you're a motivated and results-driven individual with a passion for making a positive impact on the planet, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Application Questions:

* The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. Does this schedule work for you?

• Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?
• This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate?

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for individuals from diverse backgrounds. Apply for this job