Experienced Customer Service Representative – Inside Sales Center at arenaflex Lombard, IL

Join arenaflex, a leading direct-to-consumer full-service provider of branded home services and products, as we revolutionize the home improvement industry. With over 1 million satisfied customers across the US and Canada, we're committed to delivering remarkable experiences and getting the job done right, at every step.

About arenaflex

arenaflex is a dynamic and innovative company that empowers homeowners to achieve their goals. Our mission is to provide exceptional products, services, and experiences that make a lasting impact on our customers' lives. With a strong focus on customer satisfaction, we've earned numerous awards and recognition from top consumer review platforms, including Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House.

Our Culture

We're proud to be a top employer nationally, consistently named one of the fastest-growing private companies by Inc. 5000. Our arenaflex family values diversity, inclusion, and teamwork, and we strive to create an environment that fosters growth, innovation, and excellence. Our comprehensive benefits package includes:

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid time off, including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups, such as VetConnect, DEI Committee, and Women's Committee

Job Summary

As an Inside Sales Center Customer Service Representative at arenaflex, you'll be responsible for speaking with potential customers regarding their product needs and scheduling in-home sales consultations. You'll work on-site in our dynamic and fast-paced sales center, utilizing your exceptional communication and problem-solving skills to deliver outstanding customer experiences.

Essential Duties and Responsibilities

* Initiate outbound calls to potential customer leads for sales consultations and quotes

• Serve as the initial point of contact for potential customers via phone
• Review information provided by customers to confirm accuracy and determine availability for in-home sales consultations
• Document and update customer interactions within our customer relationship management (CRM) system
• Overcome objections from potential customers regarding scheduling, cost, and other concerns to schedule sales consultations as soon as possible
• De-escalate calls where necessary and provide solutions that leave customers satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality
• Promote teamwork through consistency, reliability, and group cohesiveness
• Perform other duties as assigned by supervisor

Experience and Minimum Qualifications

* High School Diploma or equivalent

• Previous experience in a dynamic call center or customer service role
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball"
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
• Detail-oriented and able to focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
• Excellent verbal and written communication skills required for communicating with internal and external parties in a manner that is both articulate and professional
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
• Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Preferred Knowledge, Skills, Abilities, or Certifications

* Understand and broad knowledge of financial software

• Strong mathematical skills

Travel Requirements

* No travel required

Overtime/Additional Hours Requirements

* May be requested to work overtime on evenings and weekends dependent on business need

Physical Requirements

* Normal Office Environment

• Indoor work in a climate-controlled environment
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body

Diversity and Inclusion Statement

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job