Experienced Marketing Assistant/Customer Service Representative – Community Outreach and Engagement

At arenaflex, we're on a mission to make a lasting impact in our communities, empowering individuals to become safe and happy swimmers. As a Marketing Assistant/Customer Service Representative, you'll play a vital role in supporting our local marketing efforts and providing exceptional customer service to our prospective customers. If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex.

About Us

arenaflex is more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."

Key Responsibilities

As a Marketing Assistant/Customer Service Representative, you'll be responsible for:

• Assisting with the development and implementation of arenaflex's marketing strategies and campaigns
• Creating social media content with photos, videos, and printed materials, and boosting and managing arenaflex's social media accounts on Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms
• Assisting with the distribution of marketing materials such as brochures, flyers, and email newsletters
• Gathering and analyzing customer data and feedback to help inform marketing decisions
• Fostering and growing community relationships with school PTOs, mom's groups, Chamber of Commerce, and other related groups and institutions
• Participating in local community events and outreach initiatives to promote arenaflex
• Providing exceptional customer service to ensure a positive experience for all prospective customers

Customer Service

As a Marketing Assistant/Customer Service Representative, you'll also be responsible for:

• Assisting with the registration and enrollment process for swim lessons
• Maintaining detailed records of prospective customer interactions and following up as needed
• Providing exceptional customer service to ensure a positive experience for all prospective customers

Qualifications

To be successful in this role, you'll need:

• 1-2 years of experience in a customer service or marketing role
• Strong communication and interpersonal skills, with the ability to interact with people of all ages
• Proficient in using social media platforms and basic graphic design tools
• Excellent organizational and time management skills

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent verbal communication skills
• Social media technical savvy
• Outgoing and customer-service-oriented personality
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Marketing Assistant/Customer Service Representative, you'll have opportunities to:

• Develop your marketing and customer service skills through specialized training and coaching
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with our team to develop and implement marketing campaigns and strategies
• Participate in local community events and outreach initiatives to promote arenaflex

Work Environment and Company Culture

arenaflex is a fun and dynamic work environment that values teamwork, innovation, and customer service. As a Marketing Assistant/Customer Service Representative, you'll be part of a team that's passionate about making a difference in our communities. We offer a flexible and supportive work environment that encourages collaboration, creativity, and growth.

Compensation, Perks, and Benefits

As a Marketing Assistant/Customer Service Representative, you'll enjoy:

• Competitive salary starting at $16/hr, with opportunities for advancement to $18 and $20/hr
• Possibility of commission and bonuses depending on performance and milestones reached
• Flexible schedule with opportunities to work from home
• Birthday off and paid, three-hour shift!
• Paid training and development opportunities
• Opportunities for career growth and advancement

How to Apply

If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job