Experienced Insurance Customer Service Representative – Property & Casualty Insurance Sales and Customer Support

Join arenaflex, a leading provider of innovative insurance solutions, and embark on a fulfilling career that combines customer service, sales, and retention activities for multiple arenaflex Property & Casualty personal line products.

About arenaflex

arenaflex is a renowned organization that empowers its members to achieve financial security through highly competitive products, exceptional service, and trusted advice. Our mission is to be the #1 choice for the military community and their families. At arenaflex, our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. We are committed to creating a work environment that fosters growth, innovation, and collaboration.

The Opportunity

We are seeking dedicated professionals to join our team in San Antonio, Texas, as an Insurance Customer Service Representative. This role offers a comprehensive, fully paid six-month training program that includes all training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance. Our training program is designed to help you support our membership independently and provide the skills and knowledge you need to succeed in this role.

Key Responsibilities

As an Insurance Customer Service Representative, you will:

• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.
• Identify, evaluate, and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
• Maintain required Property & Casualty license and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You'll Need

To succeed in this role, you will need:

• High School Diploma or GED equivalent
• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
• Acquire Property & Casualty licenses and state registrations within 90 days of hire, depending on the location of hiring

What Sets You Apart

To excel in this role, you will have:

• 1 year of customer contact experience in a needs-based sales environment
• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face-to-face
• US military experience through military service or a military spouse/domestic partner

Compensation and Benefits

arenaflex offers a competitive salary range of $45,010 - $46,010, based on your experience and market data of the position. You will also be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors. Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness, including:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping you grow and develop your career. Our comprehensive training program, career path planning, and continuing education opportunities will assist you in achieving your professional goals.

Work Environment and Company Culture

Our San Antonio office is a dynamic and collaborative work environment that fosters growth, innovation, and collaboration. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.

Relocation Assistance

Relocation assistance is not available for this position.

How to Apply

Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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