Experienced Customer Experience Manager – Retail Store Operations and Team Leadership

At arenaflex, we're on a mission to serve the tradespeople and weekend warriors who keep our country running strong. As a Customer Experience Manager, you'll play a vital role in ensuring our customers have an easy, hassle-free experience at our store, while also contributing to our winning culture and making a lasting impression. If you're passionate about delivering exceptional customer service and coaching others to success, we'd love to hear from you.

About arenaflex

arenaflex is a family business with roots stretching back three generations to Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands, and global manufacturing operations designed to create our own specialized tools and equipment, we're dedicated to delivering the products, prices, and advice our customers need to succeed. We're looking for people who share our blue-collar work ethic and are passionate about helping others achieve their goals.

Key Responsibilities

As a Customer Experience Manager at arenaflex, you'll be responsible for:

• Creating action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles
• Managing a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs)
• Under guidance from the Store Manager, facilitating the hiring process, training, and performance management for Sales Representatives and Team Leads
• Serving as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures
• Collaborating with the Sales Team to identify areas for improvement and implementing strategies to drive sales growth and customer satisfaction
• Providing coaching and feedback to Sales Representatives and Team Leads to help them achieve their goals and develop their skills
• Analyzing sales data and customer feedback to inform business decisions and drive continuous improvement

What You'll Bring to the Table

To succeed in this role, you'll need:

• A high school education or equivalent required, 2 years of college or related technical training preferred
• 2 years of related retail experience
• Previous supervisory experience preferred
• Ability to lead, guide, and mentor store employees
• Strong customer service, decision-making, and problem-solving skills
• Knowledge of tools and equipment appreciated, but not required
• Ability to lift up to 70 lbs

Our Culture and Benefits

At arenaflex, we're committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you'll enjoy a comprehensive and competitive compensation package that includes:

• Competitive Pay: Earn $52,000 - $61,200 annually, with your exact compensation personalized based on your skills, experience, and location
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30 hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use
• Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday – access your earnings whenever you need them for added financial flexibility
• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30 hours per week are eligible for paid holidays and paid time off
• Incentives: Be rewarded for eligible incentive programs

Join Our Team

When you join arenaflex, you're not just starting a job – you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here! If you're passionate about delivering exceptional customer service and coaching others to success, we'd love to hear from you. Apply now to become a part of our team and start your journey with arenaflex today! Apply Job! Apply for this job