Experienced Part-Time Remote Customer Support Representative – arenaflex
Job Summary:
Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Part-Time Remote Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring a seamless customer experience.
About arenaflex:
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with cutting-edge technology and exceptional support. We are committed to fostering a culture of excellence, innovation, and collaboration. Our team is passionate about making a difference in the lives of our clients and their patients.
Job Description:
Duration:
This is a temporary backfill contract until January 24th.
Location:
Fully remote, with a requirement to work EST hours (9AM-5PM).
Pay Range:
$20-24/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits:
* Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
- Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must-Haves:
* At least 1 year of client-facing customer support experience
- Microsoft Office, Excel, and other productivity software proficiency
- Healthcare background/terminology experience
- Excellent communication and multitasking skills
Plusses:
* Bachelor's degree
- Zoho Desk experience
Day-to-Day Responsibilities:
*
Support Ticket Triage:
Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
Account Access Updates:
Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
Notification of Account Creation:
Welcome new users by sending outreach communications that include training materials and registration information.
Communication:
98% of communication will be through email, but you will also be picking up the phone to talk to clients.
Zoho Desk (Help Desk) Monitoring:
Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
Upsell Additions:
Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
Hand-Off Calls:
Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks efficiently
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, Excel, and other productivity software
- Experience with Zoho Desk or similar help desk software
- Healthcare background/terminology experience
- Bachelor's degree (plus)
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to the growth and development of our team members. We offer regular training and development opportunities to help you advance your career.
- Our team is passionate about innovation and collaboration, and we encourage you to share your ideas and suggestions.
- We offer a dynamic and supportive work environment that fosters a culture of excellence and teamwork.
Work Environment and Company Culture:
* arenaflex is a fully remote company, and we value flexibility and work-life balance.
- Our team is passionate about making a difference in the lives of our clients and their patients.
- We are committed to fostering a culture of innovation, collaboration, and excellence.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
Apply Now:
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