Experienced Customer Support and Data Entry Specialist – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to empowering our employees to prioritize their health and well-being, both in and out of the office. As a Customer Support and Data Entry Specialist, you'll play a vital role in supporting our internal Account Management teams, client, and Wellness Program participants. If you're passionate about delivering exceptional customer service, possess meticulous attention to detail, and have solid computer skills, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for employee wellness and engagement. Our mission is to empower individuals to take control of their health and well-being, and we're committed to creating a supportive and transparent culture that values diversity and inclusion. With a focus on employee satisfaction and growth, we offer a competitive compensation and benefits package, as well as opportunities for professional development and advancement.

Job Summary

We're seeking a highly motivated and detail-oriented Customer Support and Data Entry Specialist to join our remote team. As a key member of our Customer Support team, you'll be responsible for managing and responding to incoming emails, processing high-volume data entry, and maintaining accurate records. If you're a self-motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

* Manage and respond to incoming emails directed to the arenaflex Customer Support team, focusing on forms and data questions

• Process high-volume data entry of Wellness Program participation, including overall program participation, visit verification, and health metrics
• Accurately enter protected data into the arenaflex Wellness Portal and maintain compliance with HIPAA regulations
• Receive and review customer forms submissions for accuracy and completeness
• Communicate with program participants regarding their form submissions as needed to ensure all information is entered correctly and completely
• Review and audit previously entered forms for completeness and accuracy, communicating any discrepancies to the Customer Support Senior Manager and Account Manager as needed
• Ensure all incoming forms are processed and/or audited within communicated deadlines
• Communicate with Wellness Coordinators and Managers to inform them of participation updates and program feedback
• Maintain a high level of data entry accuracy
• Assist with customer support activities, including calls, chats, and emails as needed

Requirements

* 1-2 years of administrative experience with a customer/client focus, preferred

• Ability to perform high volumes of detail-oriented work at an efficient pace
• Experience working with inbound and outbound calls is a plus
• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications
• Able to maintain a high level of confidentiality on sensitive items
• Strong attention to detail
• Self-motivated

Why work with arenaflex?

* Competitive salary

• Growth opportunities
• Comprehensive benefits package, including:

+ Medical, Dental, Rx, Vision, Life, Disability, 401k with Employer Match, EAP + Mental health benefits + Paid maternity leave after 12 months + Paid Time Off, including time off to volunteer in your community + Casual dress code + Wellness program and teambuilding opportunities with incentives + Milestone Anniversary Program + Ongoing training and education

Work Environment

* This job routinely uses standard office equipment, such as computers and phones

• This position is a fully remote position, reporting into our home office in Malvern, Pa. Local candidates can have the option of hybrid work in office and remote if desired
• Because you will be handling confidential client information, you must work from your designated home office. You cannot work in a public location
• Computer and VPN access are provided. Employee must provide their own internet access
• The hours for this position are an 8-hour daytime shift, based on the selection at the time of offer

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Job Type

Full-time, Salaried, Non-Exempt Apply Now! Apply for this job