Experienced Customer Technical Support Associate – Global Customer Success Expert
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Technical Support Associate, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and growth. If you're passionate about technology, customer-centricity, and continuous learning, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses worldwide. Our cutting-edge products and services empower customers to maximize their benefits and achieve their goals. With a strong focus on customer success, we're committed to building long-lasting relationships with our clients and helping them thrive in today's fast-paced business landscape.
Your Role
As a Customer Technical Support Associate, you'll work directly with our customers worldwide, providing technical support and resolving issues related to our products and services. Your primary responsibilities will include:
- Addressing customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
- Diagnosing, troubleshooting, and providing technical support to resolve customer's issues related to the product or services via live chat
- Utilizing internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
- Documenting the case information & updating the Product Knowledge base for both customers and internal teams
- Identifying opportunities for upselling or cross-selling based on customer needs and goals
- Working flexible hours (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)
What We're Looking For
To succeed in this role, you'll need:
- English: C1 level (CEFR) or equivalent to IELTS 7.0
- At least one of the following criteria:
+ A minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce + This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
- Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support level
- Excellent interpersonal skills and ability to develop relationships with all personality types
- Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
What We Offer
As a valued member of our team, you'll enjoy:
- Salary range: Negotiable
- Professional product and Customer Success skillset training
- Working directly with foreign customers and colleagues, leveraging your Business English Communication skills
- Work remotely
- Opportunities for career growth and professional development
- Collaborative and supportive environment
- Young and passionate colleagues
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture
Why You'll Love Working Here
At arenaflex, we're passionate about creating a work environment that's both fun and challenging. You'll have the opportunity to:
- Learn product-thinking and customer-centric mindset
- Collaborate with a talented team of professionals
- Develop your skills and expertise in a fast-paced and dynamic industry
- Deliver a top-notch customer experience that drives loyalty and growth
- Become an expert with in-depth knowledge of world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries
How to Apply
If you're a motivated and customer-focused individual who is passionate about technology and continuous learning, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further. Apply Now! Apply for this job