Experienced Customer Service Representative – Seasonal Support Role at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. Our Great Big Canvas (GBC) and Canvas on Demand (COD) business creates custom wall art from digital images, and we're seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in providing outstanding support to our customers via email, live chat, and telephone.

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the way people experience art and design. Our team is comprised of talented individuals who share a passion for creativity, collaboration, and customer satisfaction. We're committed to fostering a culture of inclusivity, diversity, and growth, where every team member has the opportunity to thrive and reach their full potential.

Key Responsibilities:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing exceptional customer service via email, live chat, and telephone, responding to customer inquiries and resolving issues in a timely and professional manner
• Communicating with customers about the status of their orders, implementing requested changes, and working with the internal team to find solutions to one-off challenges
• Collaborating with the sales and marketing teams to provide cross-functional support and ensure seamless customer experiences
• Utilizing Zendesk and other tools to manage customer interactions and resolve issues efficiently
• Maintaining accurate records and updating customer information in our database
• Participating in ongoing training and development to stay up-to-date on arenaflex products and services
• Working in a fast-paced, high-demand environment and prioritizing tasks to meet customer needs

Requirements:

To be successful in this role, you'll need:

• A High School diploma or equivalent experience
• A College degree is preferred, but not required
• At least 3 years of Customer Service experience, including knowledge of customer service principles and best practices
• Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint)
• Zendesk experience is a plus
• Excellent communication and interpersonal skills, with the ability to express yourself clearly and professionally in written and verbal form
• Acute attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively
• Flexibility in a fast-paced environment, with the ability to work independently and as part of a team
• Problem-solving capabilities and a resolution-focused approach
• Knowledge of photography or digital art is a plus
• Technical or computer support or call center experience is preferred
• Strategic thinking and project management ability to lead large account integrations and product additions
• Proven ability to act independently, exercise judgment, and influence people to take appropriate actions
• Highly analytical and data-driven, with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner
• Ability to effectively present information and respond to questions from customers or other departments
• Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts, and apply concepts of basic algebra
• Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form

Benefits:

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive compensation package
• Vacation days
• Sick days
• Paid holidays
• Paid floating holiday of your choice
• Paid maternity and paternity leave
• Medical, Dental, Vision
• 401K
• STD, LTD
• Optional Life insurance
• Opportunities for professional development and growth

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that every team member has the potential to make a meaningful contribution, and we're committed to providing the tools, training, and resources you need to succeed. If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you!

How to Apply:

If you're ready to join a dynamic and innovative team that's changing the way people experience art and design, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job