Experienced Customer Service Representative – Aviation Services Industry – Weekdays, Evenings, Weekends Rotating Schedule

Are you passionate about delivering exceptional customer experiences in a fast-paced environment? Do you thrive in a team-oriented setting where no two days are the same? If you're a customer-focused individual with a passion for the aviation services industry, we invite you to join our award-winning team at arenaflex as a valued Customer Service Representative. About arenaflex arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our commitment to excellence is reflected in our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're dedicated to creating extraordinary experiences for our customers, and we're seeking talented individuals to contribute to our vision of becoming the premier, worldwide, industry-leading aviation service provider. Responsibilities and Duties As a Customer Service Representative at arenaflex, you will play a vital role in our daily operations, providing an elite level of customer service to crew and passengers. Your responsibilities will include: * Greeting customers in a friendly, professional manner * Providing concierge services to pilots and customers, including making reservations as required * Invoicing for services rendered to customers and pilots * Recording customer preferences in arenaflex's internal system * Proactive preparation for all incoming aircraft * Providing timely feedback to the company regarding service failures or customer concerns * Partnering with line service team to meet and exceed customer's service expectations * Maintaining a neat work area, including the front desk, lobby, and all FBO amenities * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Competencies To succeed in this role, you will possess: * A customer-focused mindset, with a naturally outgoing and extroverted personality * Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and employees in person, on phone, and through radio communications * Strong computer skills, including proficiency in Microsoft Office products and point of sale programs * Basic mathematical knowledge * The ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record) * Bi-lingual skills are preferred Reporting Relationship and Work Environment This position reports to the Customer Service Manager and operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands of this role include: * The ability to lift 25 pounds * Standing to greet customers during verbal exchanges * Walking throughout the facility to interact with customers * Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is a non-exempt position, with a rotating schedule that includes shift work, evenings, weekends, and scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications To be considered for this role, you should possess: * Customer service experience, preferably in the service industry * A High School Diploma or equivalent * Entry-level position * Ability to work evenings, weekends, and holidays * An acceptable driving record * Ability to pass a background check * Zero tolerance for substance abuse, with pre-employment and random screening AAP/EEO Statement arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Applicants Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences in the aviation services industry, we invite you to join our team at arenaflex. Apply now to become a valued Customer Service Representative and contribute to our vision of becoming the premier, worldwide, industry-leading aviation service provider. ```html

Join Our Team at arenaflex

As a Customer Service Representative at arenaflex, you will have the opportunity to work in a fast-paced environment where no two days are the same. You will be part of a team that is dedicated to delivering exceptional customer experiences and creating extraordinary memories for our customers.

About arenaflex

arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our commitment to excellence is reflected in our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're dedicated to creating extraordinary experiences for our customers, and we're seeking talented individuals to contribute to our vision of becoming the premier, worldwide, industry-leading aviation service provider.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Recording customer preferences in arenaflex's internal system
• Proactive preparation for all incoming aircraft
• Providing timely feedback to the company regarding service failures or customer concerns
• Partnering with line service team to meet and exceed customer's service expectations
• Maintaining a neat work area, including the front desk, lobby, and all FBO amenities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Competencies

• A customer-focused mindset, with a naturally outgoing and extroverted personality
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and employees in person, on phone, and through radio communications
• Strong computer skills, including proficiency in Microsoft Office products and point of sale programs
• Basic mathematical knowledge
• The ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record)
• Bi-lingual skills are preferred

Reporting Relationship and Work Environment

This position reports to the Customer Service Manager and operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• The ability to lift 25 pounds
• Standing to greet customers during verbal exchanges
• Walking throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position, with a rotating schedule that includes shift work, evenings, weekends, and scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience, preferably in the service industry
• A High School Diploma or equivalent
• Entry-level position
• Ability to work evenings, weekends, and holidays
• An acceptable driving record
• Ability to pass a background check
• Zero tolerance for substance abuse, with pre-employment and random screening

AAP/EEO Statement

arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants

Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences in the aviation services industry, we invite you to join our team at arenaflex. Apply now to become a valued Customer Service Representative and contribute to our vision of becoming the premier, worldwide, industry-leading aviation service provider.

Apply Job!

``` Apply for this job