Experienced Healthcare Customer Service Expert - Phone Intake Representative (Monday - Friday, 11:30am to 8:00pm EST)

At arenaflex, we are dedicated to providing exceptional home healthcare services to our patients, and we are seeking a compassionate and skilled Healthcare Customer Service Expert to join our team. As a key member of our remote call center, you will be the first point of contact for patients and providers, delivering top-notch service and support to ensure a seamless experience. About arenaflex arenaflex is a leading provider of home healthcare services, committed to delivering high-quality care and support to our patients. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. Job Summary As a Healthcare Customer Service Expert, you will be responsible for providing exceptional customer service to patients and providers through phone interactions. You will work in a high-volume call center environment, responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include: * Collecting clinical and demographic information from patients and providers * Entering data into our CareCentrix portal * Providing accurate and timely information to patients and providers * Resolving complex requests and issues in a professional and empathetic manner * Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives Responsibilities * Provide exceptional customer service to patients and providers through phone interactions * Collect and enter clinical and demographic information into our CareCentrix portal * Respond to approximately 60-65 incoming calls per day in a high-volume call center environment * Resolve complex requests and issues in a professional and empathetic manner * Meet and exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives * Collaborate with team members to achieve shared goals and objectives * Participate in ongoing training and development to improve skills and knowledge * Comply with all company policies, including HIPAA/PHI Qualifications * High School Diploma or GED * Minimum 2 years of customer service experience in a call center environment * Minimum 1 year of experience working in the healthcare or medical industry with medical terminology * Ability to navigate dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) * Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) * Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings * A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process Internet Requirements * Speeds: 2mb/10mb upload and 10mb/25mb download or higher * High-speed Internet: Fiber or Cable connection required * DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections * While working, required to hardwire with an ethernet cable What We Offer * Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity * Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, Paid Parental Leave, and more * Advancement Opportunities, professional skills training, and tuition reimbursement * Walgreens Discount - receive up to 25% off eligible items * Great culture with a sense of community CareCentrix Maintains a Drug-Free Workplace arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. ```html

About arenaflex

arenaflex is a leading provider of home healthcare services, committed to delivering high-quality care and support to our patients. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.

Job Summary

As a Healthcare Customer Service Expert, you will be responsible for providing exceptional customer service to patients and providers through phone interactions. You will work in a high-volume call center environment, responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and providers
• Entering data into our CareCentrix portal
• Providing accurate and timely information to patients and providers
• Resolving complex requests and issues in a professional and empathetic manner
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Responsibilities

As a Healthcare Customer Service Expert, you will be responsible for:

• Providing exceptional customer service to patients and providers through phone interactions
• Collecting and entering clinical and demographic information into our CareCentrix portal
• Responding to approximately 60-65 incoming calls per day in a high-volume call center environment
• Resolving complex requests and issues in a professional and empathetic manner
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with team members to achieve shared goals and objectives
• Participating in ongoing training and development to improve skills and knowledge
• Complying with all company policies, including HIPAA/PHI

Qualifications

To be considered for this role, you must have:

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
• A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process

Internet Requirements

To work from home, you will need:

• Speeds: 2mb/10mb upload and 10mb/25mb download or higher
• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

We offer a competitive compensation package, including:

• Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

``` Apply for this job