Experienced Retail Customer Service Associate – Print, Signs, and Graphics, Shipping, and Customer Experience Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers' needs. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction and loyalty by providing expert advice and support in our print, signs, and graphics, and shipping services.

About arenaflex

arenaflex is a leading provider of business services, including print, signs, and graphics, and shipping solutions. We're dedicated to helping our customers succeed by providing innovative products and services that meet their unique needs. With a strong commitment to customer satisfaction and a passion for delivering exceptional experiences, we're looking for talented and motivated individuals to join our team.

Job Summary

As an Experienced Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences by providing expert advice and support in our print, signs, and graphics, and shipping services. You'll work closely with customers to understand their needs, suggest solutions, and provide recommendations on our products and services. You'll also be responsible for operating and maintaining a wide variety of equipment, managing the production queue and output, and completing assigned tasks based on priority.

Key Responsibilities

* Provide exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Demonstrate expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of printing, signs and graphics, and shipping product lines
• Experience with operating and maintaining a wide variety of equipment
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong communication and interpersonal skills

Benefits and Perks

* Competitive wages for both full and part-time opportunities

• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses
• Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time
• Sick time accrues 1 hour for every 30 hours worked
• Vacation accruals are based on position and years of service
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees
• Paid parental leave for both moms and dads!
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more
• Free FedEx Learning Center (FLC) to help with career development aspirations/training for all arenaflex employees
• Diversity, equity, and inclusion programs available for all employees

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. We're committed to creating a culture that values diversity, equity, and inclusion, and provides opportunities for growth and development. Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact in our communities.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job