Experienced Medical Receptionist / Customer Service Representative – Primary Care Provider in Bucks and Montgomery Counties

At arenaflex, we're dedicated to delivering exceptional patient care and experiences in the heart of Bucks and Montgomery Counties. As a leading Primary Care Provider, we're seeking a highly skilled and compassionate Medical Receptionist / Customer Service Representative to join our team in our Lower Salford office. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a trusted name in primary care, serving the communities of Bucks and Montgomery Counties with a commitment to excellence, compassion, and patient-centered care. Our team of dedicated healthcare professionals is united by a shared vision of delivering exceptional healthcare experiences that exceed our patients' expectations. As a valued member of our team, you'll have the opportunity to make a meaningful impact on the lives of our patients, their families, and our community.

Job Summary

We're seeking a highly skilled Medical Receptionist / Customer Service Representative to join our team in our Lower Salford office. As a key member of our front-line team, you'll be responsible for providing exceptional customer service, managing patient intake activities, verifying insurance, scheduling appointments, and assisting with telephone coverage throughout the day. If you're a team player with excellent communication skills, a friendly demeanor, and a passion for delivering outstanding patient experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Medical Receptionist / Customer Service Representative, you'll be responsible for:

• Greeting patients as they enter our facilities with a warm and welcoming smile
• Completing patient intake activities utilizing iPads and paper, ensuring accurate and timely completion of necessary forms and documentation
• Verifying insurance coverage and benefits for patients, ensuring seamless billing and payment processes
• Scheduling appointments and managing patient schedules with ease and efficiency
• Assisting with telephone coverage throughout the day, responding to patient inquiries and resolving any issues or concerns in a timely and professional manner
• Maintaining accurate and up-to-date patient records, ensuring compliance with regulatory requirements and arenaflex policies and procedures

Essential Functions

To succeed in this role, you'll need to possess:

• Excellent customer service skills, with a friendly and approachable demeanor
• Strong computer skills, with experience using electronic medical records (EMRs) and other healthcare software
• Solution-oriented mindset, with the ability to think critically and resolve problems in a timely and effective manner
• Strong communication skills, with the ability to effectively communicate with patients, staff, and other healthcare professionals
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail

Experience and Qualifications

While experience in a medical office or customer service environment is preferred, it's not mandatory. However, we do require:

• 1 year of experience in a customer-service environment, with a strong focus on delivering exceptional patient experiences
• Strong computer skills, with experience using electronic medical records (EMRs) and other healthcare software
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail

Preferred Qualifications

While not mandatory, we do prefer candidates with:

• 1 year of experience in a medical office environment, with a strong understanding of medical terminology and procedures
• 1 year of experience in a customer service environment, with a strong focus on delivering exceptional patient experiences
• Medical terminology knowledge, with the ability to accurately and efficiently complete patient intake activities

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, staff, and other healthcare professionals
• Strong problem-solving skills, with the ability to think critically and resolve problems in a timely and effective manner
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Strong computer skills, with experience using electronic medical records (EMRs) and other healthcare software
• Ability to maintain confidentiality and handle sensitive patient information with discretion and professionalism

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you'll have access to:

• Ongoing training and professional development opportunities, designed to enhance your skills and knowledge in patient care and customer service
• Opportunities for career growth and advancement, with a focus on promoting from within
• A supportive and collaborative work environment, with a team of dedicated healthcare professionals who share your passion for delivering exceptional patient experiences

Work Environment and Company Culture

As a member of our team, you'll enjoy:

• A dynamic and supportive work environment, with a focus on promoting teamwork and collaboration
• A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching
• Opportunities for professional growth and development, with a focus on promoting from within
• A commitment to work-life balance, with a flexible schedule and generous paid time off

Compensation and Perks

We offer a competitive salary of $18.00 per hour, with opportunities for growth and advancement. Our comprehensive benefits package includes:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Employee discount
• Life insurance

Schedule

As a Medical Receptionist / Customer Service Representative, you'll work a standard Monday-to-Friday schedule, with occasional weekend shifts as needed. We're committed to providing a flexible schedule that meets the needs of our patients and staff.

Ability to Relocate

We require that you relocate to Harleysville, PA 19438 before starting work. We're committed to providing a supportive and collaborative work environment, and we believe that living in our community will enhance your ability to connect with our patients and staff.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job