Experienced Customer Service & E-Commerce Supervisor – Driving Exceptional Customer Experience and Operational Excellence

At arenaflex, we are dedicated to nourishing people and the planet through our commitment to quality, innovation, and customer satisfaction. As a key member of our team, the Experienced Customer Service & E-Commerce Supervisor will play a vital role in supporting the Customer Service & E-Commerce programs, driving safety, quality, and exceptional customer experience in our stores. If you are a motivated and results-driven leader with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Customer Service & E-Commerce Supervisor, you will be responsible for leading the Customer Service & E-Commerce programs in your assigned store, focusing on driving safety, quality, and exceptional customer experience. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. Your daily operations will include managing capacity, labor utilization, adherence to pick processes, and drop of task execution for E-Commerce, as well as cash management, customer demand management, labor utilization, and execution of store processes for Customer Service. As a Supervisor, you will support the Team Leader in leading and developing Team Members, promoting arenaflex's core values, Leadership Principles, and goals.

Key Responsibilities:

* Deliver outstanding customer experience and hold all Team Members accountable for delivering exceptional customer service.

• Establish clear expectations for balancing in-store customer service and completing online orders.
• Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers.
• Seek awareness of relevant competitors and industry trends to stay ahead of the curve.
• Ensure an effective and efficient response to customer questions, requests, and/or concerns.
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers.
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintain Team Member safety and security standards.
• Ensure compliance with relevant regulatory rules and standards.
• Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover.
• Maintain cleanliness of workspaces, including staging areas and coolers.
• Maintain security of equipment, such as MSRs, phones, and currency counters.
• Proactively identify process improvement opportunities to drive operational excellence.
• Consistently communicate and model arenaflex's core values, Leadership Principles, and support goals.

Essential Qualifications:

* 12+ months retail experience

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Preferred Qualifications:

* Experience in a supervisory or leadership role

• Knowledge of E-Commerce and customer service operations
• Familiarity with arenaflex's core values, Leadership Principles, and goals

Physical Requirements/Working Conditions:

* Must be able to lift 50 lbs.

• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: Single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

What We Offer:

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success
• A chance to make a difference in the lives of our customers and Team Members

How to Apply:

If you are a motivated and results-driven leader with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job