Lead Retail Customer Service Associate – Expert Customer Experience and Operations

At arenaflex, we're committed to delivering exceptional customer experiences and driving business excellence through a quality-oriented culture and day-to-day application of quality science. As a Lead Retail Customer Service Associate, you'll play a vital role in ensuring our customers receive top-notch service, while also contributing to the growth and success of our team.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. With a strong focus on customer satisfaction and quality, we strive to deliver market-leading customer experiences, business excellence, and financial return. Our team is dedicated to making a positive impact in our communities, and we're committed to fostering a culture of inclusivity, diversity, and respect.

Job Summary

As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to team members on an assigned shift. You'll work closely with our customers to understand their needs, recommend solutions, and ensure that their orders are completed accurately and on time. You'll also be responsible for maintaining a high level of quality in all production processes, ensuring that our customers receive the best possible service.

Key Responsibilities

* Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends arenaflex products and services
• Takes lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts, and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
• Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• Secondary responsibility for coordination of all shipping-related services and activities, to include:

+ Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills

Compensation and Benefits

* Pay: $18.40 - $21.62/hr

• Health, vision, and dental insurance
• Retirement plan
• Tuition reimbursement
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Quality Driven Management

At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. As a Lead Retail Customer Service Associate, you'll have the opportunity to contribute to our quality initiatives and suggest areas for improvement in internal processes.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job