Business Intelligence Lead, Search & Discovery

About the position The Business Intelligence Lead will provide the Humana Consumer Digital team with data-driven insights around our provider finder tool. You will develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps. The Business Intelligence Lead is a high-impact individual contributor supporting our member-facing provider finder tool. The provider finder is one of the most critical touchpoints in the member experience and you will ensure product has the data, metrics, and insights needed to improve it. You will be the embedded analytics partner supporting a digital product team by turning raw search data into clear direction. You will independently lead the full analytics life cycle for this product and be in direct partnership with product leadership.

Responsibilities

• Collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience.
• Identify new value creation opportunities for the customer and business through understanding key pain points, zero-results patterns, experience & retention outcomes, funnel drop-off metrics, and provider selection outcomes.
• Define key metrics for provider finder reporting, establishing baselines, bringing insights, measuring progress driven by product initiatives, and connecting to business impact.
• Build and maintain data products, including Power BI dashboards to support product managers focused on search relevance, member experience, and directory useability.
• Analyze search behavior across key dimensions to surface friction points and unmet member needs to inform the product roadmap.
• Present complex analysis with a clear and confident point of view and engaging senior leaders in strategic conversation about product direction.

Requirements

• 5+ years of experience in business intelligence, product analytics, or a related function within a consumer-facing product organization.
• Advanced proficiency in PowerBI, including data modeling, DAX, and dashboard design for product and executive audiences.
• Strong SQL skills with demonstrated experience querying and structuring web behavioral data.
• Experience working with URL-based or clickstream data such as query strings, session logs or UTM parameters.
• Experience defining product metrics, establishing baselines, and measuring initiative impact end-to-end.
• Experience supporting A/B testing and experimentation reporting, including familiarity with statistical significance and lift analysis.
• Operate autonomously as an individual contributor, owning prioritization, stakeholder relationships and delivery without direct reports.
• Storytelling skills with the ability to translate complex data into clear, actionable narratives for product and business audiences.

Nice-to-haves

• Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field.
• Experience working in healthcare or a member-facing digital health product.
• Familiarity with search and discovery analytics including zero-result rate analysis, query classification, or relevance scoring.
• Experience with Python.
• Experience with Azure Databricks.
• Prior experience building BI reporting from the ground up in a scaling or modernizing product environment.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

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