Temporary Remote Catastrophe (CAT) Customer Service Representative
Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as we seek highly motivated and production-driven individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs.
About arenaflex
arenaflex is an award-winning company that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource in a pool of clientele with over 1,000 companies. Our team is dedicated to delivering exceptional customer experiences, and we are committed to helping our clients navigate the complexities of benefits compliance.
Temporary Remote Catastrophe (CAT) Customer Service Representative Role
As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will play a critical role in helping our clients navigate the claims process during a difficult time. You will apply the latest customer service techniques and learn our account management systems to provide positive customer experiences.
Key Responsibilities:
* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
- Offer empathy and support to customers during the claim process
- Collect and document all claim details provided by the customer into the claim accurately
- Identify and resolve customer issues by adhering to clients-specific handling instructions
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
Computer Requirements:
* Operating System: Windows 10, Windows 11, Windows Home
- Not Supported: Chromebooks, macOS, Linux, Etc.
Network Requirements:
* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)
- Ethernet connection is not required, however, strongly recommended
- Must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
Desired Characteristics:
* Highly motivated, energetic, and dedicated
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (40+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- The ability to thrive in a fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
Benefits/Compensation:
* Job Type: Temporary/Seasonal
- If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
- Expected Hours: 2 – 40 hours per week
- Pay: $15 per hour
- Ability to work from home when is convenient for you
Why Join arenaflex?
* Opportunity to work with a leading inbound call center focused on customer service and benefits compliance
- Chance to make a positive impact on customers during a difficult time
- Flexible scheduling to accommodate your needs
- Competitive pay and benefits
- Opportunity for career growth and development
How to Apply:
If you are a highly motivated and production-driven individual looking for a temporary, remote opportunity, please submit your application to arenaflex. We look forward to hearing from you!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job