Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing a wide range of innovative solutions to meet our customers' evolving needs. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction and loyalty by providing expert advice and support on our print, signs & graphics, and shipping products and services.

About arenaflex

arenaflex is a leading provider of business solutions, including print, signs & graphics, and shipping services. With a strong focus on customer satisfaction and innovation, we're dedicated to helping our customers achieve their goals and grow their businesses. Our team of experts is passionate about delivering exceptional service and support, and we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Providing expert advice and support to customers on our print, signs & graphics, and shipping products and services
• Taking complex customer orders using our order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping products and services
• Ability to operate a variety of equipment, including printing, binding, and shipping equipment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide excellent customer service
• Strong communication and interpersonal skills

Benefits and Perks

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Competitive wages for both full and part-time opportunities
• 401(k) plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses
• Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time
• Sick time accrues 1 hour for every 30 hours worked
• Vacation accruals are based on position and years of service
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees
• Paid parental leave for both moms and dads
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more
• Free FedEx Learning Center (FLC) to help with career development aspirations/training for all arenaflex employees
• Diversity, equity, and inclusion programs available for all employees

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our team members are passionate about delivering exceptional customer service and support, and we're dedicated to providing a safe, clean, and orderly work environment.

How to Apply

If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Pay:

$17.30 - $20.30/hr Apply for this job