Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our customers' needs. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving sales growth, improving customer satisfaction, and fostering a positive work environment. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of business services and solutions, offering a wide range of products and services that cater to the diverse needs of our customers. With a strong commitment to quality, innovation, and customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate arenaflex products and services.

Key Responsibilities

* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail Store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of printing, signs and graphics, and shipping product lines
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Benefits and Perks

* Competitive wages for both full and part-time opportunities

• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses
• Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time
• Sick time accrues 1 hour for every 30 hours worked
• Vacation accruals are based on position and years of service
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees
• Paid parental leave for both moms and dads!
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more
• Free FedEx Learning Center (FLC) to help with career development aspirations/training for all arenaflex employees
• Diversity, equity, and inclusion programs available for all employees

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• Opportunities for advancement and career growth within the company
• Collaborative and supportive work environment that encourages learning and growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability

• Collaborative and supportive team environment that encourages open communication and teamwork
• arenaflex is committed to diversity, equity, and inclusion and provides a welcoming and inclusive work environment for all employees
• arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic and fast-paced work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the arenaflex careers website. We look forward to hearing from you!

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Pay:

$19.50 - $22.94/Hr Apply for this job