Senior Analyst - Customer Card Treatment and Offer Strategy

Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. As a Senior Analyst - Customer Card Treatment and Offer Strategy, you will play a critical role in developing and delivering integrated marketing strategies to deepen and profitably grow revenue for Card Treatments (Cross-Sell, Upgrades, and Employee Card). This is an exciting opportunity to join a dynamic team that strives to provide the world's best customer experience every day.

About arenaflex

arenaflex is a global leader in the financial services industry, providing powerful backing and financial support to business clients of all sizes. Our Global Commercial Services (GCS) team offers a range of innovative solutions to help businesses succeed. The GCS Small Business Marketing team is dedicated to providing our customers with the world's best customer experience every day, ensuring that we are essential partners to our clients and win the full share of their business.

The Strategic Growth & Insights Team

The Strategic Growth & Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels, delivering customer value through meaningful interactions at every touch to drive deepened relationships and long-term engagement amongst our existing customers. As a Senior Analyst - Customer Card Treatment and Offer Strategy, you will be part of this team, working closely with cross-functional partners to develop and execute strategies that drive business growth.

Key Responsibilities

As a Senior Analyst - Customer Card Treatment and Offer Strategy, your key responsibilities will include:

• Supporting the development and delivery of integrated marketing strategies to deepen and profitably grow revenue for Card Treatments (Cross-Sell, Upgrades, and Employee Card)
• Project managing and overseeing the implementation and performance of Card Treatment and offer strategies across Customer Marketing Channels
• Collaborating closely with Analytics to articulate opportunities to support and grow the initiatives, ideate new offer constructs, and ensure all cross-functional partners are aligned
• Identifying tests of existing offer constructs, in partnership with Analytics and Channel owners
• Partnering with all Cross-Sell, Upgrades, and Employee Card treatment owners across channels to ensure consistent strategy roll-out and collaborating with Product and Risk Partners to inform strategy
• Owning the offer Customer Offer Hub, including maintaining excellent documentation of historical and future offers, tracking and analyzing results centrally, and establishing checkpoint forums with Analytics

Minimum Qualifications

To be successful in this role, you will need to have:

• 1-2 years of Marketing/PMO experience
• Exceptional project management skills and attention to detail, with the ability to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly
• Outstanding organizational skills, with the ability to clearly outline detailed next steps, while ensuring the overarching "big picture" goal is not lost
• Robust analytical skills, with the ability to draw insights and into an actionable recommendation to drive results, challenge the status quo, and promote innovation
• Strong relationship building skills and ability to collaborate with cross-functional partners
• Exemplary communication skills, with the ability to share updates and insights clearly and frequently
• Positive energy and enthusiasm, with a "can-do" attitude and sense of humor
• Comfort in working in PowerPoint and Excel

Preferred Qualifications

Prior experience in supporting or working on marketing strategy or execution is preferred.

Salary and Benefits

The salary range for this role is $55,000.00 to $105,000.00 annually, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to support our colleagues' needs. Our company culture is built on a foundation of integrity, respect, and open communication. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job