Experienced Senior Analyst, Co-Brand Customer Analytics & Cross-Channel Innovation – Driving Growth and Customer Engagement at arenaflex
At arenaflex, we're committed to empowering our customers and colleagues to progress in incredible ways. As a global and diverse community, we're dedicated to upholding our company values and providing the world's best customer experience every day. We're seeking an experienced Senior Analyst to join our U.S. Consumer Marketing team, specifically the Cobrand Partnership Marketing Team within Consumer Marketing Services. This role will play a pivotal part in driving growth and engagement amongst our largest cobrand partners, focusing on the growth and expansion of Customer Marketing in both Marriott and arenaflex Channels for existing Card Members as well as Channel Innovation for the portfolio.
About arenaflex
arenaflex is a global leader in the financial services industry, providing innovative payment solutions and exceptional customer experiences. Our company values are built on a foundation of integrity, teamwork, and customer satisfaction. We're committed to creating a diverse and inclusive work environment where everyone feels seen, heard, and valued. Our colleagues are empowered to learn, grow, and thrive in their careers, with benefits and programs that support their holistic well-being.
The Role
As a Senior Analyst, Marriott Customer Analytics and Cross-Channel Innovation, you'll be responsible for managing new Data, Capabilities, and Channel Innovation initiatives for the portfolio. You'll lead critical reporting deliverables, including monthly performance decks and in-depth campaign analyses for the Customer Loyalty channels. This role offers an exciting opportunity to make meaningful impact on portfolio growth and customer engagement through analytics, excellence, and strategic innovation.
Key Responsibilities:
- Support new and ongoing Data, Capabilities, and Channel Innovation initiatives: documenting and effectively tracking project timelines, stakeholder alignment, and delivery milestones. - Manage capabilities roadmap, identifying key opportunities to unlock growth and efficiencies, and support annual tech planning process. - Deliver accurate, timely, and insightful reporting and campaign analyses that inform strategic decisions, ensuring clear communication of insights to leadership and stakeholders. - Build and maintain reliable forecasting models and lead monthly/annual submissions to anticipate accurate portfolio and channel performance trends. - Identify opportunities for growth and efficiency across channels through data analysis. - Collaborate effectively with cross-functional teams such as acquisition, product management, product development, technology, and external partners. - Oversee budget planning and tracking to ensure efficient utilization.
Preferred Qualifications:
- 2+ years of marketing and/or tech project management experience - Strong relationship building and partner management skills with the ability to interact with internal and external partners at various levels across the organization - Comfortable managing data and proven ability to derive insights from it - Highly analytical, showcasing a high degree of business acumen and critical thinking with ability to synthesize data into actionable insights - Develops high-quality presentations to effectively communicate learnings with key stakeholders - Passion for marketing/tech and an innovative, creative thinker with ability to think outside the box - Desire to join a high-profile, results-oriented, and dynamic team - Self-motivator who takes initiative, learns, follows-up, and identifies new approaches - Passion for "solving puzzles" and simplifying complex issues - Strong organizational and analytical skills with keen attention to detail - Ability to multitask and operate effectively under changing conditions - Excellent written and verbal communication skills - BA/BS Preferred
What We Offer:
- Competitive base salaries - Bonus incentives - 6% Company Match on retirement savings plan - Free financial coaching and financial well-being support - Comprehensive medical, dental, vision, life insurance, and disability benefits - Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need - 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities
About Our Culture:
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.
How to Apply:
If you're a motivated and analytical professional looking to make a meaningful impact on portfolio growth and customer engagement, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about this role and apply online.
Salary Range:
The expected salary range for this job requisition is $55,000.00 to $105,000.00 annually, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Join Our Team:
At arenaflex, we're committed to creating a diverse and inclusive work environment where everyone feels seen, heard, and valued. We're excited to welcome talented professionals like you to our team and look forward to hearing from you! Apply for this job