Experienced Card Customer Service Advisor – REMOTE in Memphis and Knoxville, TN and Tucson, AZ in Phoenix, Arizona
At arenaflex, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with arenaflex gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
We're seeking an experienced Card Customer Service Advisor to join our team in a remote capacity. As a Card Customer Service Advisor, you will be responsible for providing exceptional customer service to arenaflex customers, resolving their inquiries and concerns in a timely and professional manner. If you're a customer service enthusiast with a passion for delivering outstanding experiences, we want to hear from you.
About arenaflex
arenaflex is a leading financial institution that's dedicated to helping our customers achieve their financial goals. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' growth and development. Our state-of-the-art technology and comprehensive training programs ensure that our customer service representatives are equipped to deliver exceptional experiences to our customers.
Responsibilities
As a Card Customer Service Advisor, you will be responsible for:
- Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts
- Processing and responding to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Properly diagnosing customer needs and proactively educating them about the features and benefits of arenaflex products and services
- Demonstrating a genuine interest in customers and asking questions to resolve their concerns while understanding how arenaflex can help meet their financial needs
- Presenting options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
- De-escalating situations involving dissatisfied customers, offering patient assistance and support
- Guiding customers through troubleshooting, navigating the company website/mobile app or using the products or services using digital tools
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Schedule
After completing our comprehensive training program, you will be scheduled to work the following hours:
- 11:30 am – 8 pm Arizona Time Zone
- 12:30 pm – 9 pm Central Time Zone (10%-night differential pay eligible)
- 1:30 pm – 10 pm Eastern Time Zone (10%-night differential pay eligible)
Basic Qualifications
* High school diploma or equivalent required
- 1-2 years of customer service experience in a call center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and proficiency in Microsoft Office applications
Preferred Skills/Experience
* Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Work Environment and Culture
As a remote employee, you will be responsible for creating a dedicated workspace that is quiet and free from interruption. You will be required to furnish your workspace, including a desk, chair, and internet access. arenaflex will provide computer equipment necessary to perform job responsibilities, including a computer and peripheral equipment. You will be liable for damages caused by misuse, negligence, and/or unauthorized use of equipment.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equal Employment Opportunity
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
E-Verify
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
Salary Range
The salary range for this position is $20.00 – $22.00 per hour, depending on location and experience.
How to Apply
If you're a customer service enthusiast with a passion for delivering outstanding experiences, we want to hear from you. Apply now to join our team as a Card Customer Service Advisor in a remote capacity. Apply Job! Apply for this job