Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)

At arenaflex, we're dedicated to empowering every person to live their healthiest life. As a leading provider of personalized health and benefits solutions, we're committed to navigating the complexities of the healthcare system with empathy, expertise, and exceptional service. Our team of Health Assistants plays a vital role in helping millions of people and their employers achieve better health outcomes while reducing the cost of care. We're seeking an experienced and compassionate Health Assistant/ Healthcare Customer Service Representative to join our remote team. As a key member of our arenaflex family, you'll have the opportunity to make a meaningful impact in the lives of our members and customers. If you're passionate about delivering exceptional service, navigating complex healthcare systems, and empowering individuals to take control of their health, we encourage you to apply.

A Day in the Life of an arenaflex Health Assistant

As a Health Assistant, you'll be the primary connection and resource for our members, providing support and guidance on all aspects of their healthcare needs and benefits. Your day will be filled with opportunities to:

• Deliver interventions to support members in navigating the complex healthcare system
• Influence members' decisions and behavior by making them smarter consumers of healthcare
• Translate benefit packages and care plans to help members understand their options
• Help members find doctors and connect with the right clinical resources
• Uncover barriers that prevent members from receiving the care they need
• Leverage technology and internal resources to understand members' paths and next steps

Drive Better Client Outcomes

As a Health Assistant, you'll play a critical role in driving better client outcomes by:

• Assisting with improved financial outcomes
• Helping members avoid inappropriate healthcare usage and process errors
• Helping members see the right providers at the right time
• Optimizing benefit packages and third-party vendors
• Assisting with improved health (medical and behavioral) outcomes
• Helping clients understand and optimize their preventive services
• Reducing and/or eliminating avoidable admits, ER usage, and readmits
• Improving quality of life for our members

Qualifications

We're looking for a highly skilled and compassionate individual with:

• Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
• Relevant background experience in insurance settings, telephonic customer service, medical offices, health plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coaching, case management, exercise, and health education
• Highly agile and comfortable in a high-paced, innovative, technology-driven environment
• Knowledge of consumer health plans and terminology
• Understanding of how patients use and access healthcare
• Ability to thrive in a performance-based environment
• Demonstrated high level of personal accountability
• Ability to listen, talk, and type all at once through multi-channel communications
• Empathetic and superior critical thinking
• Commitment to quality and continuous improvement
• Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
• Strong self-management/self-starter
• Excellent written and verbal communication skills

Additional Information

* arenaflex requires a Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)

• IT equipment will be provided directly by arenaflex
• Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)

What's Important to Us

At arenaflex, we're committed to creating an enduring company that's hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:

• We find joy and purpose in serving others
• Making a difference in our members' and customers' lives is what we do
• We are strong individually and together, we're powerful
• Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways
• We roll up our sleeves and get stuff done
• Results motivate us, and we're not afraid of the hard work or tough decisions needed to get us there
• We're boldly and relentlessly reinventing healthcare

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional service, navigating complex healthcare systems, and empowering individuals to take control of their health, we encourage you to apply. Please visit our website to submit your application and join our arenaflex team. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. All information will be kept confidential according to EEO guidelines. Apply for this job