Experienced Full Stack Inside Sales Business Customer Service Representative – Web & Cloud Application Development

Join arenaflex, a leader in the environmental services industry, as a Full Stack Inside Sales Business Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the company's mission to create a more sustainable world.

About arenaflex

arenaflex is a forward-thinking company that provides customers with comprehensive waste management and recycling solutions. With a strong commitment to sustainability, we strive to minimize our environmental footprint while delivering exceptional customer service. Our team of 41,000 dedicated professionals is passionate about making a positive impact on the communities we serve.

Job Summary

As a Full Stack Inside Sales Business Customer Service Representative, you will be responsible for providing top-notch customer service, selling customized products and services, and driving sales growth. You will work closely with our customers to understand their needs, provide tailored solutions, and exceed their expectations. Your exceptional communication skills, sales acumen, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team.

Key Responsibilities

* Respond to inbound calls from business customers inquiring about arenaflex products and services, providing timely and accurate information to meet their needs.

• Build strong relationships with customers, addressing their inquiries, and handling their needs with a high level of respect and professionalism.
• Create customized solutions to acquire new business, utilizing sales tactics learned through training programs, sales models, and mentoring processes.
• Proactively promote arenaflex products and services to existing customers, identifying cross-selling and up-selling opportunities to drive sales growth.
• Provide sales support to existing customers, assisting them with changes to their accounts and ensuring seamless service delivery.
• Meet or exceed performance metrics, including customer experience, sales activity, and sales revenue, as identified by CRC and Customer Experience leadership.
• Utilize excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers.
• Collaborate with the sales team focused on Residential customers as business needs arise.
• Embody high levels of quality, productivity, and efficiency, consistently striving for continuous quality improvement.

Qualifications

* Self-starter with a strong work ethic and a passion for delivering exceptional customer experiences.

• Strong research, investigation, and problem-resolution skills, with the ability to think critically and make informed decisions.
• Excellent verbal, written, typing, and interpersonal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Spanish bilingual fluency, in a business environment, is a plus.
• High school diploma or GED, with a minimum of 1 year of experience in a call center or sales environment.

Training and Development

* Paid training program, with no time off allowed during the first three weeks or orientation day, to ensure optimal development.

• Ongoing training and development opportunities to enhance your skills and knowledge, ensuring you stay up-to-date with industry trends and best practices.

Remote Work

* Both training and the position will be work-from-home, with the company providing equipment and the employee responsible for supplying a hard-wired internet connection and a distraction-free work environment.

• Minimum internet requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service).
• Remote requirements: Employees are required to be on video in internal meetings and trainings.

First 90 Days

* To ensure optimal development, only 2 PTO days can be requested off after training/nesting within the first 90 days.

Rewarding Compensation and Benefits

* Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, and vision coverage.

• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

About the Company Culture

* arenaflex is proud of its high employee engagement score of 86, reflecting a culture that values diversity, inclusivity, and respect.

• Our team positively impacted 4.6 million people in 2023 through the arenaflex Charitable Foundation and local community grants.
• We strive to create a workplace that is safe, committed to serving, environmentally responsible, driven, and human-centered.

Strategy

* arenaflex's strategy is designed to generate profitable growth, focusing on three areas: recycling and waste, environmental solutions, and sustainability innovation.

• We continue to expand our recycling and waste business footprint, aggregate materials at scale, and unlock new opportunities for advanced recycling.
• Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams, with strong growth opportunities for our offerings.

Recent Recognition

* Barron's 100 Most Sustainable Companies

• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!

Job Posting End Date

The company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. Apply for this job