Experienced Customer Service Representative – Automotive Tool Support

At arenaflex, we're dedicated to providing exceptional customer experiences that drive business growth and customer loyalty. As an Experienced Customer Service Representative on our Automotive Tool Support team, you'll play a critical role in delivering top-notch support to our franchised distributors, District Managers, Regional Managers, and commercial customers. If you're passionate about automotive tools, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we're committed to delivering smart, safe, and sustainable solutions to our customers and the planet. Our team of over 8,500 colleagues worldwide is passionate about making a difference, and we're excited to welcome like-minded individuals to join our journey.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations. You'll work closely with our Customer Service team to resolve open questions, engage with subject matter experts to resolve complex issues, and provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.

Key Responsibilities

* Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

• Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Input orders utilizing internal ordering software systems.
• Engage closely with the Customer Service team to resolve open questions.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Essential Qualifications

* High school diploma or GED equivalent

• 1+ years of call center experience or equivalent experience in dealing with customers
• Basic use of PC and keyboard
• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position

Preferred Qualifications

* On the job experience in working with general automotive mechanics a plus

• ASE certification, automotive experience, tool experience, or related trade school degree a plus

Competencies

* Basic use of PC and keyboard

• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to:

• Continuous training to facilitate your growth and development
• Options for career exploration and advancement
• Enhanced customer service skills training
• Opportunities to work with subject matter experts and develop your technical knowledge
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our work environment is designed to promote collaboration, creativity, and productivity. As an Experienced Customer Service Representative, you'll have the opportunity to work in a fast-paced, dynamic environment that's passionate about delivering exceptional customer experiences. Our company culture is built upon the foundation of the arenaflex Business System, which emphasizes continuous improvement, innovation, and customer-centricity.

Compensation, Perks, and Benefits

As an Experienced Customer Service Representative, you'll enjoy a competitive compensation package that includes:

• $17 per hour
• $300 hiring bonus
• Annual company bonus/gainshare
• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• 401(k) with company match
• 401(k) defined contribution after 1 year of service
• High level of employee engagement
• Walking path and gym equipment onsite
• Food trucks on site during the summer
• Dress for your day – every day casual/jeans
• Employee discounts
• 15 days vacation + 4 floating holidays + 8 paid holidays
• Paid maternity & paternity leave
• Tuition reimbursement
• Student loan payment assistance
• Hybrid work environment (2 days remote)
• Annual Day of Caring for employees to volunteer
• Discounts on tools
• Annual team building events

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in automotive tools, we want to hear from you! Apply now to join our team of dedicated professionals who are passionate about making a difference. Apply Job! Apply for this job