Experienced Customer Service & E-Commerce Supervisor – Nourishing Customer Experience and Driving Operational Excellence at arenaflex

At arenaflex, we're passionate about nourishing people and the planet. As a leading retailer, we're committed to delivering exceptional customer experiences and driving operational excellence in our stores. We're seeking an experienced Customer Service & E-Commerce Supervisor to join our team and play a key role in supporting our Customer Service and E-Commerce programs.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing our customers with the best possible shopping experience. We're committed to sourcing high-quality products, reducing our environmental impact, and promoting healthy living. Our stores are designed to be welcoming and inclusive spaces where customers can connect with our knowledgeable and passionate Team Members.

Job Summary

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our Customer Service and E-Commerce programs in-store. You'll focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You'll monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You'll also support the Team Leader in leading and developing Team Members, promoting arenaflex's core values, leadership principles, and goals.

Key Responsibilities

* Deliver outstanding customer experience and hold all Team Members accountable for delivering exceptional customer service

• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assign customer service-related and online order completion tasks, and balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain Team Member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintain cleanliness of workspaces, including staging areas and coolers
• Maintain security of equipment, e.g., MSRs, phones, currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex's core values, leadership principles, and support goals

Essential Qualifications

* 12+ months retail experience

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Preferred Qualifications

* Experience in a supervisory or leadership role

• Knowledge of E-Commerce and customer service operations
• Familiarity with arenaflex's core values, leadership principles, and goals

Physical Requirements/Working Conditions

* Must be able to lift 50 lbs.

• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: Single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

* Competitive hourly wage range: $17.00 - $23.60

• Comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Why Join arenaflex?

* arenaflex is an equal opportunity employer that values diversity and inclusion

• We're committed to providing a fair and equal employment opportunity for all Team Members and candidates
• We're passionate about nourishing people and the planet, and we're looking for like-minded individuals to join our team
• We offer a comprehensive benefits package, competitive compensation, and opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application via our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job