Customer Experience Banker - Float (Traverse City, MI) at arenaflex

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker - Float, you'll play a vital role in delivering top-notch service to our customers, helping them achieve their financial goals, and growing their relationships with arenaflex. If you're passionate about customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions that make a difference in people's lives. Our mission is to empower our customers to achieve their financial goals, and our values of Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do. We're proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

Job Summary

As a Customer Experience Banker - Float, you'll be responsible for providing exceptional customer service, growing customer relationships, and promoting arenaflex's products and services. You'll work closely with our customers to understand their financial goals and needs, and provide personalized solutions to help them achieve their objectives. You'll also be responsible for processing customer transactions accurately and efficiently, resolving customer issues, and educating customers on how to optimize their use of arenaflex's technology.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions

• Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
• Serve in a concierge role by servicing walk-in customers
• Process customer transactions accurately and efficiently and balance daily while providing exemplary customer service
• Effectively resolve customer issues
• Strong comfort level with technology and educate customers on how to optimize their use of arenaflex's technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money
• Proficient in consumer deposit products
• Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educates and refers customers to other areas of arenaflex to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
• Adheres to all operational, security, risk, and regulatory related policies and procedures
• Demonstrates acumen in sales, customer service, relationship management, banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• 1 year of banking experience
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Preferred Qualifications

* 2+ years of experience in customer service in banking, financial services, or goal-driven retail sales

• Experience with consumer deposit products
• Strong sales and customer service skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Work Environment and Culture

As a Customer Experience Banker - Float, you'll have the opportunity to work in a dynamic and supportive environment that values collaboration, innovation, and customer satisfaction. You'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact in our communities. Our offices are designed to foster creativity, productivity, and teamwork, and we offer a range of benefits and perks to support your well-being and career growth.

Compensation and Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](https://www.arenaflex.com/careers). We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex does not accept solicitation from Third Party Recruiters for any position. Apply for this job