Experienced External Support Engineer – Content Tools and Workflow Specialist at arenaflex
Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our support team, you will be the first point of contact for content teams experiencing issues with our tools, and will play a vital role in filtering issues and feedback to the tools team. If you are passionate about delivering exceptional support, driving tool improvements, and collaborating with cross-functional teams, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to content creation and delivery. With a strong focus on innovation, arenaflex has disrupted the traditional entertainment landscape, offering a unique and engaging experience to millions of subscribers worldwide. As a key player in the industry, arenaflex is committed to fostering a culture of collaboration, creativity, and excellence, and is seeking talented individuals to join its team.
Job Summary
As an External Support Engineer at arenaflex, you will be responsible for providing technical support to content teams, creating reference materials and training programs, solving and debugging issues with tools and workflows, and escalating complex issues to the tools development team. You will also partner with other engineers to develop tools and processes that improve efficiency and quality, and guide cross-disciplinary dialogs to drive features from initial concept to completion.
Essential Functions/Responsibilities
* Provide technical support to content/external teams in regard to use of content tools, including troubleshooting and resolving issues
- Create reference materials and provide training to get external teams up to speed with the toolset
- Solve and debug possible issues with tools and workflows to quickly resolve issues for users
- Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
- Advocate for tools, workflow improvements, and suggestions from external teams
- Partner with other engineers to develop tools and processes that improve efficiency and quality
- Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplify reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
* Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organizational skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
- Experience with Jira, Confluence, or other defect-tracking software
- iOS and Android mobile development experience
- Unity 3D game and tool development experience
Education and Experience
* Computer Science or related degree, or equivalent work experience
- Experience supporting a live service or tool environment
- 5 years experience in delivering production-level code in a professional environment
- Strong understanding of software development principles and practices
- Experience working with cross-functional teams to drive feature development and implementation
Position Type/Expected Hours of Work
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings etc. during this time. As a remote worker, you will be expected to work independently and manage your time effectively to meet the needs of the team and the business.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 – 325,000.
Benefits and Perks
As an arenaflex employee, you will enjoy a range of benefits and perks, including:
- Competitive salary and bonus structure
- Comprehensive health insurance and wellness programs
- Retirement savings plan with company match
- Flexible work arrangements, including remote work options
- Professional development opportunities, including training and education programs
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you are a motivated and experienced External Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply Now! Apply for this job