Experienced Full Stack Customer Success Manager – Web & Cloud Application Development, French Speaking

At arenaflex, we're on a mission to empower businesses to thrive in the digital age. As a Customer Success Manager, you'll play a vital role in helping our customers unlock the full potential of our Commerce Cloud and Marketing Cloud Signature solutions. If you're a seasoned professional with a passion for digital marketing, e-commerce, and customer success, we want to hear from you.

About arenaflex

arenaflex is a leading provider of cloud-based software solutions that help businesses connect with their customers in a whole new way. Our platform is designed to empower businesses to thrive in the digital age, and our team is dedicated to helping our customers achieve their goals. As a Customer Success Manager, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Job Summary

We're seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you'll be responsible for ensuring that our customers achieve their business goals and outcomes on our platform. You'll work closely with our customers to understand their needs, provide expert guidance and support, and help them get the most out of our solutions. If you're a seasoned professional with a passion for customer success, we want to hear from you.

Key Responsibilities

* Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.

• Cultivate and maintain partner relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

+ Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. + Providing timely, proactive Salesforce feature mentorship based on the areas of interest for your customer. + Coordinating the completion of the Signature Success catalogue of services as required for your customer. + Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. + Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need.

Essential Qualifications

* Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.

• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
• French and English proficiencies are both important for this opportunity.

Preferred Qualifications

* Experience with Commerce Cloud and Marketing Cloud or similar technologies.

• Experience with the Salesforce Core platform is a plus.
• Work experience in Retail and Consumer Goods industries.
• Salesforce product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.
• Additional EU language would be beneficial.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading provider of cloud-based software solutions.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a seasoned professional with a passion for customer success, we want to hear from you. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Accommodations

If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.

Posting Statement

arenaflex believes that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Apply for this job