Principal Product Manager - Customer Data Platform at arenaflex

Join arenaflex, a leader in the insurance industry, on a groundbreaking journey to revolutionize the customer experience. As a Principal Product Manager for our Customer Data Platform (CDP), you will play a pivotal role in shaping the future of our CDP, driving business growth, and delivering best-in-class solutions that delight our customers.

About arenaflex

arenaflex is a subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines. We are on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world-class experience powered by technology. Our vision is to evolve the CDP into the ultimate data experience for product-led growth and business professionals who aren't comfortable with code.

The Opportunity

We are seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to lead our CDP roadmap. As a key player in our mission to redefine customer engagement, you will collaborate with cross-functional teams to understand use cases and segmentation needs, develop a comprehensive CDP implementation strategy, and identify new data sources to onboard to the CDP. You will also be responsible for evolving our identity resolution models, building and running queries, and creating accurate, informative, and resonant user stories for both the business and the data team.

Key Responsibilities

* Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs

• Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolve our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager

• 4+ years in managing Customer Data Platforms
• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch, and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL, etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

What We Offer

* Annual Salary: $128,000.00 - $224,000.00

• Benefits:

+ Premier Medical, Dental, and Vision Insurance with no waiting period + Paid Vacation, Sick, and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

• A dynamic and inclusive work environment that values diversity and promotes career growth
• Opportunities for professional development and advancement in a financially stable and rewarding workplace

Why Join arenaflex?

* arenaflex is a leader in the insurance industry, with a strong commitment to innovation and customer satisfaction

• We offer a dynamic and inclusive work environment that values diversity and promotes career growth
• Our employees enjoy a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for professional development and advancement
• arenaflex is a financially stable and rewarding workplace, with a strong commitment to employee well-being and satisfaction

How to Apply

If you are a motivated and results-driven individual with a passion for customer data platforms, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Apply for this job