Experienced Customer Advocate I – Comprehensive Enrollment, Membership, and Benefits Support
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Advocate I, you'll play a vital role in supporting our individual customers (under 65 and over 65) by providing top-notch service, education, and support for comprehensive enrollment, membership, benefits, and claims information. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to learn about our products and services, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading health insurance provider in the region, committed to making a positive impact on the lives of our members. We're proud to offer a comprehensive range of products and services that cater to the diverse needs of our customers. As a Customer Advocate I, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and building long-lasting relationships with our members.
Key Responsibilities
As a Customer Advocate I, your primary responsibilities will include:
- Answering high-volume calls from members, providers, agents, and billing services, ensuring timely, accurate, and courteous responses to inquiries and questions.
- Creating a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
- Complying with retail dress and appearance standards while working retail hours as described by management.
- Consulting with prospects on individual product options and determining appropriate coverage options based on coverage needs and financial status.
- Assisting customers with completing applications necessary to apply for coverage and promoting all products sold by arenaflex.
- Establishing premium payment arrangements for members and accepting and processing premium payments.
- Providing comprehensive enrollment, membership, benefits, and claims information for both group and individual products (depending on the marketing area).
- Staying informed of all changes in benefits, regulations, and guidelines.
- Providing support to retail sales representatives.
Essential Skills & Abilities
To succeed in this role, you'll need to possess the following essential skills and abilities:
- Excellent customer service skills, with a focus on problem-solving and conflict resolution.
- Strong oral and written communication skills, with the ability to communicate effectively with diverse groups.
- Interpersonal communication skills, with the ability to build strong relationships with customers, providers, and colleagues.
- Professional judgment, with the ability to make informed decisions and take ownership of issues.
- High-level organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in Microsoft Word and Excel, with the ability to learn new software and systems quickly.
- Ability to work independently or as part of a team, with a focus on collaboration and teamwork.
Preferred Qualifications
While not required, we prefer candidates with the following qualifications:
- Arkansas Health and Life Insurance License (or willingness to obtain within three months).
- Exchange producer license (or willingness to obtain).
- CMS certification for senior products (or willingness to obtain).
Work Environment & Company Culture
As a Customer Advocate I, you'll work in a fast-paced, dynamic environment that's committed to delivering exceptional customer experiences. Our company culture is built on the following values:
- Customer-centricity: We're passionate about delivering outstanding customer experiences that exceed our members' expectations.
- Collaboration: We believe in working together as a team to achieve our goals and support each other in our roles.
- Innovation: We're committed to staying ahead of the curve and exploring new ideas and technologies that can help us improve our services and products.
- Integrity: We operate with the highest level of integrity, transparency, and ethics in all our interactions with customers, providers, and colleagues.
Compensation, Perks, & Benefits
As a valued member of our team, you'll enjoy a competitive compensation package that includes:
- A salary that reflects your skills and experience.
- Comprehensive benefits, including health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment that's committed to your success.
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team that's committed to making a positive impact on the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Important Notes
* arenaflex is an equal opportunity employer, committed to diversity and inclusion in all our interactions.
- This position is only open to applicants who are eligible to begin work on the date of hire and are currently authorized to work in the United States on a full-time basis.
- arenaflex will not sponsor applicants for work visas in this position.
- This position is only open to applicants from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.
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