Experienced Junior Tech Support Specialist (24/7 Live-Chat Team) – Mobile and Online Banking Solutions
At arenaflex, we're revolutionizing the way people interact with mobile and online banking technology. As a leading industry player, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a forward-thinking company that's dedicated to providing innovative mobile and online banking solutions to our clients. Our team of experts is passionate about creating seamless and secure experiences for our customers, and we're looking for like-minded individuals to join our mission.
The Role
As a Junior Tech Support Specialist, you'll play a critical role in providing top-notch technical support to our clients and their end-users. You'll work directly with our clients, support end-users with technical questions about our products, and collaborate with our technical team remotely. This is an entry-level position, and you'll have the opportunity to work with a small team and learn from experienced professionals.
Key Responsibilities
* Develop in-depth knowledge of our banking software and apps, including their features, functionality, and technical specifications
- Collaborate with software technicians, technical support, and developers to troubleshoot and resolve issues encountered during 24/7 client support projects
- Analyze technical logs to identify and resolve issues, and provide clear explanations to less-technical stakeholders
- Handle technical processes and procedures, and communicate complex technical information to non-technical teams
- Work closely with developers to investigate and diagnose issues, and provide feedback on technical solutions
- Manage a dynamic workload with multiple concurrent tasks, and prioritize tasks to meet deadlines
- Monitor and improve the quality of the tech support process, and identify areas for process improvement
Requirements
* Excellent written and spoken English language skills
- Ability to establish strong working relationships with customers, and provide exceptional customer service
- Solid troubleshooting skills, with the ability to analyze complex technical issues and provide clear solutions
- Ability to learn technical skills quickly, and adapt to new technologies and processes
- In-depth learning and understanding of our mobile and online banking products, including their features and functionality
- Coordination with developers to investigate and diagnose issues, and provide feedback on technical solutions
- Ability to manage a dynamic workload with multiple concurrent tasks, and prioritize tasks to meet deadlines
- Managing, monitoring, and improving the quality of the tech support process
Preferred Qualifications
* Experience in banking live-chat support, with a strong understanding of banking products and services
- Experience in technical support, with a focus on troubleshooting and resolving complex technical issues
- Experience with Dialogflow, and other conversational AI platforms
- Experience with various mobile phone platforms, including iOS and Android
- Project management experience, with a focus on coordinating multiple tasks and projects
- Working directly with US-based customers, with a strong understanding of US banking systems and regulations
Benefits
* Fully remote work, with the flexibility to work from anywhere
- Long-term employment, with opportunities for career growth and development
- Competitive salary, with opportunities for bonuses and incentives
- Community of practice, with regular knowledge sharing and collaboration among colleagues
- Internet compensation (50$ per month), to support your online work needs
- Friendly and easy-going international team, with a focus on collaboration and teamwork
Work Environment and Culture
At arenaflex, we value a collaborative and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, diverse, and fun. We believe in the importance of work-life balance, and offer flexible working arrangements to support our team members' needs.
How to Apply
If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
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