Experienced Field Customer Success Representative – Higher Education Territory Management

At arenaflex, we're on a mission to revolutionize the way educators and learners interact with our cutting-edge EdTech solutions. As a Field Customer Success Representative, you'll play a pivotal role in building meaningful relationships with faculty and administrators, driving product adoption, and retaining customers across the higher education landscape. If you're a self-motivated, collaborative individual with a passion for delivering exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is a leading EdTech company dedicated to empowering educators and learners worldwide. Our innovative solutions have transformed the way students learn and interact with educational content. As a Field Customer Success Representative, you'll be part of a dynamic team that's passionate about making a meaningful impact in the lives of educators and learners.

Key Responsibilities

As a Field Customer Success Representative, you'll be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. Your focus will be on delivering an exceptional customer experience, driving product adoption, and retaining customers across the higher education landscape. Key responsibilities include:

• Leveraging arenaflex's existing customer base to grow digital users through account expansion, upselling, and cross-selling.
• Taking ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets.
• Managing and optimizing the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
• Analyzing data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales.
• Building strong relationships with faculty and administrators, becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships.
• Ensuring effective implementation and proper use of arenaflex technologies, including delivering sales presentations to a variety of audiences.
• Partnering with commercial teams to help drive continued value of arenaflex products.
• Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals.
• Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.

Must-Have Qualifications

To succeed in this role, you'll need to have:

• Five plus years of sales or customer success experience, including managing sales pipelines and delivering results on KPIs and quotas.
• A Bachelor's Degree, advanced degree in education or educational technology preferred.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Ability to troubleshoot technology issues and support digital offerings.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Preferred Qualifications

While not required, experience in one of the following areas is highly desirable:

• Instructional Design experience in Higher Education.
• Instructional experience within Higher Education (professor, lecturer, or TA).
• Work experience in communications, marketing, sales, account management, or customer success capacity.

Why Join arenaflex?

At arenaflex, we're passionate about creating a collaborative environment where everyone shares a passion for success. As a Field Customer Success Representative, you'll have the opportunity to:

• Work with a dynamic team that's passionate about making a meaningful impact in the lives of educators and learners.
• Develop your skills and expertise in a fast-paced, deadline-driven environment.
• Collaborate with cross-functional teams to drive business growth and customer satisfaction.
• Enjoy a competitive compensation package, including an annual sales incentive plan and a full range of medical and/or other benefits.

Compensation and Benefits

The pay range for this position is between $60,000 - 76,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.

Work Environment and Culture

As a Field Customer Success Representative, you'll be working in a fast-paced, deadline-driven environment that requires strong communication, collaboration, and problem-solving skills. You'll be part of a dynamic team that's passionate about making a meaningful impact in the lives of educators and learners. arenaflex is committed to creating a culture of curiosity, innovation, and growth, where everyone has the opportunity to develop their skills and expertise.

How to Apply

If you're a motivated, collaborative individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can make a meaningful impact at arenaflex. Apply for this job