Experienced DeFi Analyst and Customer Success/Account Manager – Web3 and Crypto Market Expert

At arenaflex, we're revolutionizing the way people interact with Decentralized Finance (DeFi) and the broader web3 ecosystem. As a fast-growing company, we're seeking an exceptional DeFi Analyst and Customer Success/Account Manager to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for DeFi and are dedicated to empowering others to succeed in this space.

About arenaflex

arenaflex specializes in onboarding and educating High Net Worth Individuals (HNWI) into Decentralized Finance (DeFi), also known as the Primary Crypto Markets. We guide our Members to securely access these markets and invest in quality crypto assets at earlier, cheaper stages, leveraging a proven system that has delivered significant results. Over 500 Members have used our system, with some achieving 500%, 1,000%, and even 3,000%+ gains in the past 12 months. We believe that DeFi is the future, and today's decentralized infrastructure presents an unparalleled opportunity for early adopters to gain a competitive edge. Our strategic, long-term approach is focused on real value, steering away from speculation and meme coins, and enabling investors to participate in the evolution of web3 technology. Our founder, Frank Hepworth, is a Licensed Regulatory Financial Attorney who has worked at one of Canada's top law firms. He's consulted crypto exchanges on which assets they could legally list, written their policies and procedures, and negotiated with the government on their behalf. His work has contributed to the approval of the first crypto ETFs listed on the Toronto Stock Exchange. Our rapidly growing team consists of industry professionals with diverse backgrounds and expertise across law, academia, engineering, and traditional finance, all driven by a shared passion for DeFi and a dedication to empowering others to succeed in this space.

About the Role

We're hiring a DeFi Analyst & Customer Success/Account Manager (referred to internally as an "Associate") to work directly with our clients. In this role, you'll meet with clients one-on-one via video calls to help them strategically navigate DeFi, build custom portfolios, and make progress toward their goals using our proven system. You'll need back-of-hand familiarity with all things DeFi—terms like "bridging," "perps," and "burner wallets" should already be part of your working vocabulary, and you should be able to speak and act on them without preparation. This is a hands-on role where you'll provide guidance and support while ensuring clients stay on track with the service we offer. Beyond managing client relationships, you'll also identify opportunities to offer additional services to qualified clients. For these sales, you'll earn commission, alongside a per-client flat compensation that forms your baseline earnings. Additionally, you'll participate in 1-2 group calls per month, either as a researcher/presenter sharing insights on DeFi trends or as a commentator offering analysis and contributing to discussions. We're growing quickly, and this role is key to maintaining the high level of service we provide to our clients. If you're passionate about DeFi, skilled in client management, and have experience in high-ticket B2C sales or low-ticket B2B sales, we want to hear from you.

Key Responsibilities

- Meet with clients one-on-one via video calls to help them navigate DeFi, build custom portfolios, and achieve their goals - Provide guidance and support to clients while ensuring they stay on track with the service we offer - Identify opportunities to offer additional services to qualified clients and earn commission - Participate in 1-2 group calls per month, sharing insights on DeFi trends or contributing to discussions - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with the team to identify and address client needs and concerns - Stay up-to-date with the latest DeFi trends, protocols, and market developments

Essential Qualifications

- Deep crypto and DeFi expertise - Professional experience in the crypto industry - Strong client management and relationship-building skills - Excellent verbal and written communication skills - Self-motivated, goal-oriented, and capable of thriving in a fast-paced environment - Demonstrated track record of meeting or exceeding targets in client-facing roles - Tech-savvy and a fast learner, with the ability to quickly adapt to new tools/platforms

Preferred Qualifications

- Experience in high-ticket B2C or low-ticket B2B sales - Genuine passion for decentralized markets and web3 technology - Familiarity with DeFi protocols, such as Uniswap, SushiSwap, and Aave - Experience with client relationship management (CRM) software - Strong analytical and problem-solving skills

Skills and Competencies

- Strong understanding of DeFi protocols, market trends, and regulatory environments - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong analytical and problem-solving skills - Ability to adapt to new tools and technologies quickly - Strong time management and organizational skills - Ability to meet deadlines and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

- Opportunities for professional growth and development in a fast-growing company - Access to training and development programs to enhance your skills and knowledge - Collaborative and dynamic work environment with a talented team of professionals - Flexible work arrangements, including remote work options - Competitive compensation and benefits package

Work Environment and Company Culture

- arenaflex is a remote-friendly company, with a flexible work arrangement that allows you to work from anywhere - Collaborative and dynamic work environment with a talented team of professionals - Opportunities for professional growth and development in a fast-growing company - Access to training and development programs to enhance your skills and knowledge - Flexible work arrangements, including remote work options

Compensation, Perks, and Benefits

- Competitive compensation package, including base salary and commission - Flexible work arrangements, including remote work options - Access to training and development programs to enhance your skills and knowledge - Collaborative and dynamic work environment with a talented team of professionals - Opportunities for professional growth and development in a fast-growing company

How to Apply

If you're passionate about DeFi, skilled in client management, and have experience in high-ticket B2C sales or low-ticket B2B sales, we want to hear from you. Please send (1) your resume and (2) a short video introducing yourself to with the subject line 'Application for DeFi Analyst & Customer Success/Account Manager'. In the video, please state the following: - Tell us about yourself, how you got started in DeFi, and your experience as an investor - Your experience in a similar role - Why you are applying for this role - What makes you a great candidate If you've done any written research/reports, feel free to submit them to stand out from other candidates. If you have experience in account management and sales, please share the metrics that show your track record. We would be looking for Closing Ratio/Conversion rates, at minimum. We can't wait to hear from you and explore how you can contribute to our mission to empower others to succeed in the DeFi space. Apply for this job